丹佛–(BUSINESS WIRE)–(美国商业资讯)– Netcracker / CSG ® 今日发布《2027年客户体验现状报告》。报告发现，客户与品牌打交道时，需要花费更多时间、经历更多步骤、耗费更多心力。这种“费力度上升”（Effort Inflation）现象正在损害客户的信任与忠诚度。研究表明，如果品牌能让各个服务环节更快捷、更便捷，确保不同渠道之间顺畅衔接，并在客户需要时提供人工支持，就能留住客户。 费力度上升催生了一种“影子客户体验”——客户借助第三方AI助手和个人智能体与品牌交互，导致关键互动环节脱离品牌掌控。越来越多的求助过程发生在品牌自有渠道之外，品牌可能因此难以掌握客户情况、了解相关背景，也会失去建立信任的机会。这一趋势表明，品牌更需要让各个服务环节顺畅衔接，在客户切换渠道时保留相关信息，快速解决问题，以省心的体验增强客户忠诚度。 Netcracker/CSG对全球1,800名“数字公民”的调查发现： 客户寻求帮助越来越费力：74%的消费者表示，与一年前相比，请品牌解决问题所需付出的精力没有减少，甚至有所增加。五分之一的消费者近期曾因解决过程太费力而放弃处
Tag: Business Wire
NEW YORK–(BUSINESS WIRE)—- $COMP #ClassActionLawsuit–If you have suffered a loss on your Compass, Inc. (“Compass” or the “Company”) (NYSE: HOUS) investment, contact Lauren Molinaro of Kirby McInerney LLP by email at investigations@kmllp.com, or fill out the contact form below to discuss your rights or interests in the securities fraud class action lawsuit at no cost. Investors have until December 7, 2026 to ask the Court to appoint them as lead plaintiff.[CONTACT THE FIRM IF YOU SUFFERED A LOSS]What Is The Lawsuit About?
DUBAI, Emirados Árabes Unidos–(BUSINESS WIRE)–A AHS Properties prepara o lançamento do AHS Twin Towers, seu novo empreendimento comercial na Sheikh Zayed Road, após a aquisição do Shangri-La Dubai por 1,1 bilhão de dirhams (AED). O imóvel passará por uma grande transformação, tornando-se um espaço comercial de alto padrão (Grade A). Situado em um dos corredores comerciais mais proeminentes de Dubai, o AHS Twin Towers trará uma nova identidade arquitetônica ao local. O projeto leva a assinatur
东京–(BUSINESS WIRE)–(美国商业资讯)– 全球综合性服务信用评级机构KBRA今日宣布，其子公司KBRA Japan已获得日本金融厅（JFSA）颁发的信用评级机构注册资格，标志着公司全球扩张进程迈入新里程碑。 在此之前，KBRA已于2025年6月在东京设立办事处，作为其亚太（APAC）业务的区域枢纽。该办事处的成立深化了公司在固定收益领域的业务往来，进一步提升了KBRA服务日本机构投资者与市场参与者的能力。 KBRA首席执行官兼总裁Jim Nadler表示，“获批日本金融厅的注册资格是KBRA的重要里程碑，彰显了我们对日本及整个亚太市场的长期承诺。以投资者为中心始终是KBRA全球扩张的核心策略。我们期待为日本市场带来严谨的信用分析、透明的方法论以及与分析师团队的直接交流。此次注册将帮助我们深化合作，更好地满足该地区市场参与者不断变化的需求。” 鉴于投资者对透明、及时且以数据为驱动的信用分析和研究的需求日益增长，KBRA决定将亚太区枢纽落户日本。作为一家涵盖各大主要领域的综合性信用评级机构，KBRA拥有独特的优势，能够助力日本机构投资者提升对私募信贷及其他另类资产的配
NEW YORK & NEW ORLEANS–(BUSINESS WIRE)–Former Attorney General of Louisiana Charles C. Foti, Jr., Esq. and the law firm of Kahn Swick & Foti, LLC (“KSF”) are investigating the proposed sale of Surgery Partners, Inc. (NasdaqGS: SGRY) to HealthSpan Partners. Under the terms of the proposed transaction, shareholders of Surgery Partners will receive $23.50 in cash for each share of Surgery Partners that they own. KSF is seeking to determine whether this consideration and the process that led
東京–(BUSINESS WIRE)–(美國商業資訊)– 全球性的全方位信用評等機構KBRA今天宣布KBRA Japan已獲得日本金融廳 (JFSA) 授予的信用評等機構 (Credit Rating Agency) 註冊資格，在該公司繼續全球擴張之路上樹立一座重要里程碑。 在完成這次註冊之前，KBRA方於2025年6月設立東京辦事處。該辦事處定位為KBRA在亞太地區的營運樞紐，將積極參與固定收益領域的脈動，提升KBRA支持日本機構投資者及市場參與者的實力。 「獲得日本金融廳授予註冊資格，是KBRA公司史上的一座重要里程碑，也反映了我們對日本市場乃至整個亞太地區的長期承諾。」KBRA執行長兼總裁Jim Nadler說，「我們以投資者為重的服務理念，是KBRA追求全球成長的關鍵。我們期待為日本市場獻上嚴謹的信用分析、透明方法論，並提供與本公司分析團隊直接互動的機會。完成這次註冊使我們有能力進一步深化合作關係，並以更理想的方式滿足該地區市場參與者不斷演變的需求。」 KBRA選擇日本為該公司在亞太地區的樞紐，回應投資者想要獲得透明、及時且以資料為依據的信用分析與研究這份與日俱增的需求。
DUBAI, Vereinigte Arabische Emirate–(BUSINESS WIRE)–AHS Properties wird nach dem Erwerb des Shangri-La Dubai für AED 1,1 Milliarden sein neues Gewerbeimmobilienprojekt „AHS Twin Towers“ an der Sheikh Zayed Road auf den Markt bringen. Die Immobilie wird einer umfassenden Umgestaltung zu einem Gewerbezentrum der Klasse A unterzogen. Die AHS Twin Towers liegen an einer der bedeutendsten Geschäftsachsen Dubais und werden dem Objekt eine neue architektonische Identität verleihen. Das Projekt wurde
NEW YORK & NEW ORLEANS–(BUSINESS WIRE)–Former Attorney General of Louisiana Charles C. Foti, Jr., Esq. and the law firm of Kahn Swick & Foti, LLC (“KSF”) are investigating the proposed sale of Range Resources Corporation (NYSE: RRC) to EQT Corporation (NYSE: EQT). Under the terms of the proposed transaction, shareholders of Range will receive 0.987 shares of EQT common stock for each share of Range that they own. Upon completion of the proposed transaction, Range shareholders are expected
OTTAWA, Ontario–(BUSINESS WIRE)–The Farms and Fuels Alliance (FFA) recognizes the government’s action to address the competitive disadvantage created by U.S. biofuel subsidies, including the 45Z production tax credit. The proposed 1.3x credit multiplier for Canadian-made ethanol is a meaningful step, but falls short of the evidence-based 1.4x minimum needed to level the playing field for domestic producers. Ethanol powers Canada’s Clean Fuel Regulations, and demand continues to grow. Yet Envi
MEXICO CITY–(BUSINESS WIRE)–Orbia Advance Corporation, S.A.B. de C.V. (BMV: ORBIA*) (“the Company” or “Orbia”) today released unaudited results for the third quarter of 2026. Q3 2026 Financial Highlights (All metrics are compared to Q3 2025 unless otherwise noted) Net revenues of $2,196 million increased 12%, reflecting higher sales across all business groups. EBITDA of $332 million increased 12%, primarily driven by Connectivity Solutions, Fluor & Energy Materials and Building & Infr