Author: sHq_LoGiNz

Originally published on GoDaddy Resource Library

Tell us a little bit about yourself and your career journey, to date.

Hi there! I’ve been part of the GoDaddy family for nearly seven years, and I currently serve as a Customer Happiness Engineer, supporting both ManageWP and the Hub dashboard. Over the years, my responsibilities have expanded beyond these core products to include providing general support for a variety of other GoDaddy services as part of the Hub team.

I’ve always enjoyed helping people solve problems, which is what first drew me to Customer Care. My journey started in tech support, where I quickly discovered how much I enjoy translating complex technical issues into clear solutions for customers. Over the years, I’ve taken on roles that challenged me to grow, both technically and personally. Joining GoDaddy was a big milestone, as it offered the chance to work with talented colleagues and support entrepreneurs at every stage of their journey. Each day brings new challenges, and I love that no two days are ever the same.

I feel genuinely thankful for this opportunity – the remarkable team I collaborate with and the customers we get to support every day make the experience truly rewarding!

What has been your most significant learning experience within the past year?

This past year, I learned the importance of adaptability and continuous learning. With the rapid changes in technology and customer expectations, I realized that staying curious and open to new approaches is essential. Whether it’s mastering a new tool or refining my communication skills, I’ve found that stepping outside my comfort zone is where the most growth happens.

However, one of the most valuable learning experiences I’ve had this past year was being part of the GoDaddy delegation team at WordCamp Europe. Although I had already been involved in the event as part of the organizing team for two consecutive years, this time it was a completely different experience. I had the opportunity to represent GoDaddy at our booth, connect directly with attendees, and talk about the products and services we offer.

It was incredibly insightful to see firsthand how people interact with our tools, hear their feedback in real-time, and share more about what we do in the Hub and ManageWP. Engaging with the community in-person gave me a whole new perspective and helped me grow both professionally and personally.

How do you balance technical troubleshooting with customer communication?

For me, the key lies in empathy and clarity. When troubleshooting, I always try to put myself in the customer’s shoes, understanding how frustrating technical issues can be. I focus on explaining each step in a clear and simple way, avoiding overwhelming them with too much jargon. At the same time, I make it a point to actively listen so I can fully understand their needs and concerns.

It’s really about finding that balance where the customer feels heard, supported, and confident that I’m working toward a resolution, while also staying efficient and focused on solving the problem.

What aspects of GoDaddy’s company culture do you appreciate the most?

What I appreciate most about GoDaddy’s culture is the true sense of collaboration and support.

It’s a place where everyone’s voice matters, and you really feel like part of a larger community – even when working across different teams or departments.

We celebrate wins together and tackle challenges as a team, which creates a positive, inclusive environment. That kind of culture not only encourages innovation but also helps you grow both professionally and personally.

What advice would you give to an individual starting out in the Care department at GoDaddy?

My biggest piece of advice is: don’t be afraid to ask questions or reach out for help. The culture here is incredibly supportive, and everyone truly wants to see you thrive. Take the time to really listen to our customers and understand their needs, because every interaction is an opportunity to create a positive impact.

Be open to feedback, stay curious, and embrace every learning moment. The Care department is constantly evolving, so having a mindset that’s open to growth will take you far.

And most importantly, bring a positive attitude and your authentic self to work. Your unique perspective is a strength, and it’s what helps us connect with customers on a deeper level. Attitude plays a huge role in how you face challenges and support others, so lead with kindness, confidence, and a willingness to learn.

What’s your motto or personal mantra?

Well, I have two:

“Treat others the way you’d want to be treated” – For me, it’s about showing empathy, respect, and patience, no matter the situation. Whether I’m helping a customer troubleshoot a complex issue or working with a colleague, I always try to approach the interaction with kindness and understanding. At the end of the day, we all want to feel heard and supported, and this mindset helps me stay grounded and customer-focused.

“Every challenge is an opportunity to grow” – This mantra reminds me to embrace each obstacle as a learning moment. Working in support, there are always new tools, updates, or customer scenarios to navigate. Instead of seeing challenges as setbacks, I try to view them as stepping stones for personal and professional development. This mindset helps me stay resilient, adaptable, and continuously curious in a fast-moving environment.

Are you enjoying this series and want to know more about life at GoDaddy? Check out our GoDaddy Life social pages! Follow us to meet our team, learn more about our culture (Teams, ERGs, Locations), careers, and so much more. You’re more than just your day job, so come propel your career with us.

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Covia is proud to renew its partnership with the Monarch Joint Venture (MJV) in 2025, building on the success of our 2024 collaboration. Last year’s efforts enabled the distribution of 5,000 milkweed plugs to Covia employees, enabling them to take an active role in vital conservation and biodiversity initiatives. The partnership also launched the transformation of 12 acres at our Cleburne, Texas, site into a thriving pollinator garden, supporting habitat restoration for monarch butterflies. 

Together, Covia and the Monarch Joint Venture (MJV) are working to safeguard the migratory monarch butterfly and other pollinators by advancing habitat conservation, education, and scientific outreach across the monarch’s range. This collaborative effort includes completing the multi-acre pollinator restoration project at Covia’s Cleburne plant and launching more exciting initiatives, like another employee engagement campaign and a new habitat project at the Roff, Oklahoma, plant. These actions reflect Covia’s ongoing commitment to biodiversity, sustainability, and community involvement, helping protect pollinators for generations to come.

Empowering Employees Through Habitat Action

Covia, with the help of MJV, will once again support employee education and involvement with another hands-on initiative to promote monarch-friendly habitat practices by engaging Covia team members across Covia’s footprint. This year, we will be distributing pollinator seed packets tailored to each Covia region. These region-specific mixes are designed to support local ecosystems by attracting and nourishing pollinators like bees and butterflies, helping to promote biodiversity and healthy habitats in the communities we live and work in. This initiative empowers team members to contribute directly to pollinator conservation at home. 

Advancing Biodiversity: Covia and MJV’s Ongoing Pollinator Habitat Initiative

For Cleburne’s pollinator habitat project, MJV provided guidance, expertise, and technical support throughout the process, including habitat layout design, site preparation, native plant selection, and dormant season seeding recommendations. The project remains on schedule, with seed for the 11.35-acre site currently stored on-site until fall, when Covia’s operations team will proceed with planting. This collaborative effort reflects Covia’s ongoing commitment to environmental stewardship and biodiversity enhancement.

Covia’s Roff, OK Plant Leads Habitat Restoration

Covia has designated its Roff, Oklahoma, facility as the primary site for its next phase of pollinator habitat restoration. Approximately 20 acres are being prepared for seeding by winter.

To support the project, Covia team members are conducting soil sampling and site assessments, enabling MJV to develop a custom native-pollinator seed mix. The project may also include a side-by-side comparison of two seeding methods—broadcasting and no-till drilling—to evaluate habitat establishment. Covia will manage site preparation and installation, while MJV provides seed and technical guidance. These efforts will help ensure the habitat is tailored to site conditions and optimized for long-term success.

In addition, the Roff Plant will be participating in the Monarch Watch Tagging Program—a community science initiative launched in 1992 to study monarch butterfly migration. During the fall migration, the team will capture monarchs, record key data including tag code, date, sex, and location, then tag and release them. At the end of the season, this data will be submitted to Monarch Watch to support ongoing research into the monarch’s remarkable fall migration. The team is excited to see how many monarchs they’ll be able to tag this season and contribute to such an impactful project.

Looking Ahead

These projects reflect Covia’s ongoing commitment to environmental stewardship and pollinator conservation. With strategic planning, collaboration, and expert guidance from MJV, these efforts are poised to create thriving habitats that support pollinators and enrich local ecosystems.

Learn more about Covia’s Environmental Stewardship here.

Originally published on U.S Bank company blog

Shamim Okolloh’s son, Liam, knew he wanted to be an author ever since he devoured the Harry Potter series as an eight-year-old. So when her younger daughter, Ella, declared in first grade that she wanted to be a commercial banker when she grew up, it sparked a powerful idea.

“I know from going into classrooms for community outreach that when you ask kids what they want to be when they grow up, you’ll hear doctor, lawyer, YouTuber. You rarely hear ‘banker’ because the narrative around banking isn’t visible to them,” Shamim said. “So I took my daughter’s interest in banking and my son’s passion for storytelling and came up with our first book.”

In 2024, Shamim and Liam co-authored Ella the Banker, making Liam’s dream of becoming a writer come true while he was in fifth grade. The brightly illustrated book tells the fictional story of Ella, who goes on a second-grade field trip to a bank. There, she learns about the variety of careers in banking and the services banks provide. Inspired, she sets her sights on becoming a commercial banker so she can help entrepreneurs build their dreams.

Shamim opened a dedicated account for the book’s proceeds at the U.S. Bank branch in the Geyer Springs neighborhood of Little Rock, Arkansas. As the staff got to know her and her children, a deeper connection formed.

“They became like part of the family,” said branch manager Ramone Davis. “It’s been inspiring to see a single mother of two bring her vision to life — and to see her son become a published author at just 10 years old. There’s not a lot of representation of women, especially women of color, in the banking space, and even less in commercial banking.”

To expand its impact, the financial education nonprofit Economics Arkansas developed a curriculum to accompany the book for elementary school teachers. Business access advisor Cassandra Kidd, who has known Shamim for several years through their respective community work, helped secure a $2,500 contribution from U.S. Bank to distribute the book to nearly 600 schools across the state.

“Ella the Banker financial education books have supported local Arkansas students and beyond,” said Kristen Polchinski, U.S. Bank’s community affairs manager in the Missouri/Arkansas Market.

“This is a great example of how our U.S. Bank Community Possible program combines strategic philanthropy with hands-on engagement, creating lasting, positive change – one community at a time.”

Liam’s dream of becoming an author has since grown into a family-led business, centered on financial education and literacy tools for young readers — engaging not just children, but also families, schools, and financial institutions.

The book continues to reach wider audiences beyond classrooms. Little Rock Mayor Frank Scott Jr. officially declared January 9, 2024, as “Ella the Banker Day.” In July, the Okolloh family will speak at the Texas Bankers Association and Jump$tart Coalition Financial Education Summit at the Federal Reserve Bank in Dallas.

They’ve also shared Ella the Banker at numerous events and institutions, including:

• The American Bankers Association Bank Marketing Conference in Chicago
• Financial Women in Texas (Waco, TX)
• Little Rock Police Department Summer Youth Camp
• Central Arkansas Library System
• Schools across the state of Arkansas

The book was also featured as the cover story in Arkansas Next Money magazine, with the headline “A Teen’s Guide to Managing Money.” Over 50,000 copies of that issue were distributed to high schools throughout the state.

To date, more than 2,000 copies of Ella the Banker have been sold directly to consumers — and counting. The book is available at online retailers including Target, Walmart, Amazon, and Barnes & Noble, as well as local bookstores in Little Rock.

“The word I would use to describe Shamim is ‘intentional,’” said Kidd. “The characters are so inclusive that anyone can see themselves in the story. My grandson is only 2, and when I read it to him, he’s immediately drawn to the vibrant, joyful illustrations.”

Building on this success, Shamim and Liam released a second book earlier this year titled Ella the Banker: Let Us Save. This follow-up focuses on savings habits and was inspired by real-life conversations within their family — including favorite activities like recess and forming school clubs. The sequel is available in Spanish.

U.S Bank was proud to be the presenting sponsor at the Ella the Banker: Let Us Save book launch this Spring, Kidd said. Families received free copies of the book along with face painting and snowcones.

“The second book encourages families to visit banks together and reminds our bilingual communities that many banks have Spanish-speaking bankers,” Shamim said.

The family was drafting this second book just as Shamim was diagnosed with breast cancer last summer. After undergoing treatment, she is now cancer-free — and says the experience has “only deepened my purpose and resolve.”
 

By Kim Borges

“People ask me, ‘How do you let them go?’ But in my mind, I know they’re not there to stay.”

Each time Sophia Harvey welcomes a foster child into her home, she prays for the same positive outcome: family reunification.

Harvey, a Commercial Banking relationship specialist with Regions, has fostered children for nine years with Youth Villages, a nonprofit helping children with emotional and behavioral challenges and their families live successfully.

“You hear some horrible stories about things children have gone through like losing a parent,” she said. “Stability is what I try to provide for them. They want to be part of a family. At first, a lot of children might not think they like structure, but we all need structure. And they then realize that’s love.”

At first, a lot of children might not think they like structure, but we all need structure. And they then realize that’s love.
Sophia Harvey, Commercial Banking relationship specialist with Regions

Harvey began exploring foster parenting around the time her son turned 30. It’s fair to say it wasn’t something previously on her radar.

“If someone had asked me if I’d be doing this years ago, I’d have told them, ‘You must be out of your mind,’” she said.

But as she learned more about fostering, Harvey’s heartstrings overrode any kind of logic.

“I told the Lord, ‘You blessed me to be able to take care of my son,’ and I got on this mission,” she said. “I went through the interviews and took all the classes to get my certification.”

The decision made Harvey one of an estimated 200,000-plus foster parents in the U.S., a number that’s declined in recent years while the need has steadily increased.

Harvey is the first to tell you the role isn’t always easy.

“It can be very challenging,” she said. “When you bring a total stranger into your home, they don’t know you and you don’t know them. And you really don’t know a person until they live with you.”

Harvey typically has children live with her for shorter periods ranging anywhere from one week to 18 months. She focuses on introducing youth to new experiences across Memphis, Tennessee, and beyond while in her care.

“We go to the nursing home at least once a month to visit with residents,” she said. “We also go out into the neighborhood and help feed people. I try to be an example for them.”

Along with serving others, Harvey also makes having fun a priority.

“I take them shopping all the time,” she said. “I had one young lady who had never been on a train before, and another who had never been on a plane before. We went to Disney World.”

Local activities are part of the mix, too, thanks to fellow foster parent Brenda Brown. The two, who met seven years ago during a class, bring their children together for social events at church, painting parties and more.

Harvey and Brown turn to one another for advice and lean on each other as well.

“A lot of times Brenda is my sounding board,” said Harvey. “She’s my support person; someone I can talk to.”

“We work together, solve problems and just help each other out,” added Brown, who provides longer-term care and has legally adopted seven children in the 30-plus years she’s been a foster parent. “Sophia will lift you up with a scripture or prayer, especially if you’re going through anything. She has a heart of gold. She’ll give you anything you need.”

For children living with Harvey, that includes the comforts of having their own room with a large bed, sofa and TV – plus something far more.

“I focus on providing a safe haven where children are fed and loved for the time they’re with me,” she said. “A place they know someone truly loves them and cares about their well-being.”

I would encourage anyone who has the time, love and patience to do it.
Sophia Harvey

While children may leave Harvey’s home, they never leave her heart.

“The first child I fostered called me about five years later and that really touched me,” she said. “They become your family. When they go home, I miss them terribly. You want them to do well.”

For those considering becoming a foster parent, what insights would Harvey share?

“I would encourage anyone who has the time, love and patience to do it,” she said. “Fostering is so rewarding but it is hard work. I give it 110 percent; I have a passion for it, I really do. I get choked up talking about it because all children deserve to be loved.”

SAN ANTONIO, Chile, AUGUST 7, 2025 /3BL/ – Demonstrating its commitment to sustainable logistics and advanced supply chain coordination, DP World has successfully handled the arrival and offloading of 121 electric buses at its terminal in San Antonio, Chile. The buses are bound for Copiapó, a city in Chile’s remote northern region, marking a key milestone in the country’s push to expand sustainable public transportation beyond major urban centers.

In late July, the buses arrived aboard the car carrier Morning Prosperity, operated by Eukor. Working in close collaboration with Ian Taylor, a subsidiary of Empresas Taylor, DP World expertly executed the high-volume maneuver, adhering to rigorous safety standards and tight operational timelines.

Curtis Doiron, CEO of DP World in Chile, said: “Our San Antonio terminal continues to be at the forefront of enabling Chile’s sustainable transport transformation. With our expert team and advanced facilities, we are committed to supporting the country’s vision for cleaner and safer urban mobility solutions, particularly in regions that previously lacked access to electric transportation.”

This recent operation is part of DP World’s ongoing role in reinforcing Chile’s commitment to greener public transportation. In May 2025, the San Antonio terminal facilitated the arrival of 300 electric buses, the first in a historic 1,800-vehicle shipment aimed at transforming Santiago’s public transport fleet. DP World’s facilities now handle over 90% of all vehicle imports into Chile, including large-scale shipments of electric buses intended for Santiago, supporting the country’s environmental and mobility goals.

The newly arrived fleet – equipped with advanced safety and passenger comfort technologies including blind-spot sensors, security cameras, air conditioning, USB chargers, and Wi-Fi – will substantially enhance public transport in Copiapó. By providing cleaner, safer, and more efficient urban mobility, DP World continues to play a pivotal role in Chile’s national strategy for sustainability and infrastructure modernization.

With additional shipments expected in the coming months, DP World’s San Antonio terminal is fully prepared to support the continued rollout of clean transport infrastructure throughout Chile and the wider Latin American region.

– END –

DP World Americas Media Contact:

Melina Vissat, Head of Communications
M: (+1) 704-605-6159
E: melina.vissat@dpworld.com

About DP World 

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 100,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

In the Americas, DP World operates with a team of over 16,000 people across 12 countries, driving excellence through a robust network of 14 ports and terminals and more than 40 warehouses. By harnessing our global reach and local expertise, we simplify logistics, enhance operational performance, and redefine the boundaries of what’s possible in global trade.

WE MAKE TRADE FLOW.

For more insights into how DP World is reshaping global trade, visit our website: www.dpworld.com

Originally published on 3M News Center

In a display of artistic innovation and athletic homage, 3M unveiled “Shimmering Victory,” a captivating art installation honoring the 2024 3M Open Champion, Jhonattan Vegas.

Created by the renowned Minnesota artist Jimmy Longoria, this unique piece seamlessly blends the worlds of sport and art, capturing the essence of Vegas’s triumph.

Longoria, known for his bold style and community-driven work, used scrap 3M materials to create “Shimmering Victory,” including 3M FASARA™ Glass Finishes, 3M Dichroic Glass Finishes, and 3M Scotchlite™ Reflective Film. The upcycled result is a vibrant silhouette that shifts and gleams with every change in perspective, beautifully capturing the movement, energy and brilliance of Vegas’s championship victory.

Vegas, the Venezuelan golf sensation, clinched the 2024 3M Open title after a masterful performance, solidifying his status as a presence on the PGA Tour and marking a significant milestone in his career. “Shimmering Victory” stands as a vibrant tribute to his achievement and the inspiration he provides both on and off the course.

“The beauty of this artwork lies in its dynamic nature. The color transforms as you move and view it from different angles, which is a testament to the 3M materials used,” explained Longoria. “It’s all about perspective, a feature made possible by the innovative use of 3M FASARA Glass Finishes, 3M Dichroic Glass Finishes, and 3M Scotchlite™ Reflective Film.”

Longoria is also the founder of Mentoring Peace Through Art, an initiative that champions the transformative power of creativity to connect and uplift communities.

His influential artwork is featured in prominent collections nationwide, including those of U.S. Supreme Court Justice Sonia Sotomayor and Minnesota Governor Tim Walz.

Cascale’s senior director of brand and retailer membership, Joleen Ong, joined a panel at the recent Innovation Forum in New York to discuss the impact of tariffs on the global trade and sourcing landscape and explore strategies that can streamline supply chains, build resilience, and drive sustainability.

Ong moderated the discussion titled “Global Disruptions: Navigating Responsible Sourcing for Efficient and Resilient Value Chains,” joined by Annie Agle, vice president of impact and sustainability at Cotopaxi, and Chana Rosenthal, apparel consultant, manufacturing and supply chain, at NYU Stern Center for Sustainable Business.

Kicking off the discussion by setting the stage, Ong highlighted the crucial inflection points in the global consumer industry where tariff shifts, climate disasters, and shifting sourcing patterns are converging. She emphasized the importance of building agile strategies that are not only equitable but also align with climate goals.

Highlighting the impact of ongoing cost pressures and shifting market demands on suppliers, Ong shared data insights from Better Buying that noted less than 49 percent of suppliers were paid enough to cover production costs. She explored how companies can balance short-term agility with long-term supplier viability — and the role responsible purchasing practices have to play in building more resilient supply chains. For companies selling through retailers rather than direct-to-consumer, margin flexibility is also shaped by retailer price negotiations and consumer expectations.

Ong concluded by emphasizing the importance of implementing sourcing strategies that can mitigate physical climate risk and support decarbonization. She noted how climate stressors such as heatwaves, floods, droughts are influencing sourcing decisions and highlighted investment in shared renewables and Higg FEM aligned roadmaps, and supporting regional decarbonization efforts as solutions to help mitigate climate risks.