Tag: GlobeNewswire

• Question #1: Will AI Replace Customer Service Agents?
• Question #2: What Will the Customer Service Agent Role Look Like in the Future?
• Question #3: When Should a Human Handle Customer Service Instead of AI?
• Question #4: How Do You Performance-Manage AI in a Contact Center?

Vancouver, BC, Oct. 06, 2026 (GLOBE NEWSWIRE) — As enterprise contact centers move AI past the pilot stage, their leaders are converging on the same short list of questions about where AI fits, what changes for human agents and how to manage it once it is live. TELUS Digital, a customer experience transformation partner that operates the full AI value chain with enterprises, including training, building, running and protecting AI, has published its answers to the four questions support leaders ask. The company’s position across both contact center operations and enterprise AI shapes how it answers them. The goal is better outcomes for the business, the customer and the agent, delivered through whichever technology fits the use case, whether that is TELUS Digital’s Fuel iX™ platform or a partner’s.

Erin Walker, Global Vice President of CX AI, Business & Delivery at TELUS Digital, said, “The central theme behind each of these questions goes back to understanding how people and AI divide the work, and who is accountable for the result. AI should take the parts of a customer interaction that slow an agent down, so the agent can spend their judgment where it counts. Get that division right for each use case and you get a better experience for the customer and a better job for the agent at the same time.”

KEY FACTS

• TELUS Digital is a customer experience transformation partner that operates the full AI value chain with enterprises, training, building, running and protecting AI through its products and a deep technology-partner ecosystem.
• TELUS Digital’s approach centers on delivering better business, customer and agent outcomes through the technology that fits each use case, rather than a single tool.
• Fuel iX is TELUS Digital’s proprietary enterprise AI platform and suite of products for clients to manage, monitor and maintain generative AI across the enterprise.

Will AI Replace Customer Service Agents?

AI is changing the kind of work agents do, not eliminating the need for them. As automation takes on the simple, repetitive interactions, it becomes possible to handle some contacts autonomously end to end, while in others, AI elevates the work agents do, allowing them to focus on the judgment calls, problem-solving and human connection that a customer needs most. The roles shift toward that higher-skill work rather than disappearing.

Different contexts call for different approaches. Some routine, well-defined interactions can be handled by automation, including agentic AI that completes a task end to end. Others need a person from the first moment. Many sit in between, where AI assembles context and drafts a path and the agent decides. Fraud-related and compliance-heavy interactions are their own category, where regulatory requirements and the cost of an error make human validation essential rather than optional. The work lies in matching each interaction type to the right approach instead of applying one answer across the board. In the deployments TELUS Digital works on, AI is used to enable agents rather than replace them. When AI helps an agent resolve an issue faster and more accurately, the result is a better experience for the customer, which is the actual goal.

What Will the Customer Service Agent Role Look Like in the Future?

As automation absorbs routine, well-documented requests, the agent’s role concentrates on the interactions that need a person. These include emotionally charged conversations, ambiguous account issues and the escalations where a customer has exhausted self-service options and is still seeking resolution. They also include fraud and regulated-industry cases, where the agent has to confirm the system’s output is correct before acting on it. That shift raises the skill profile of the role. Agents spend more of their time on complex, higher-value interactions and less on repetitive lookups, which changes how their performance is developed and measured. Speed to proficiency becomes a more meaningful measure than the raw volume of calls handled because the remaining work depends on skill rather than speed.

When Should a Human Handle Customer Service Instead of AI?

Routine, well-documented requests, such as order status updates, account changes and password resets, are suited to automation, but several situations point the other way. Complex or emotionally charged interactions, such as a billing dispute that needs judgment or a service failure that needs an urgent fix, are where customers want to work with a person. Instances involving identity checks, suspected fraudulent transactions and regulated disclosures require a human to validate what the automation surfaces. This is where customer services and regulatory compliance overlap.

High-value customers and high-stakes interactions warrant a concierge level of service that a human agent equipped with AI is better positioned to deliver. When a customer has worked through the available self-service tools and chatbots and is not getting anywhere, they need a live agent even if the issue is simple and the customer is calm. Effective customer experience design instantly handles routine requests through automation and makes sure a human agent is reachable the moment the automated path stops working with the context already assembled so the customer does not start over.

How Do You Performance-Manage AI in a Contact Center?

Managing an AI deployment is closer to workforce management than to installing software. The same discipline a contact center applies to staffing, scheduling and agent development, where it matches capacity to demand and coaching performance over time, applies to the AI in the operation. That means deciding which interactions a bot handles and which route to an agent and continually evolving your approach as performance data becomes available. It also means watching the metrics that reflect meaningful outcomes rather than a single efficiency number. 

Average handle time is a useful example of why a single number misleads. When AI absorbs the simplest tickets automatically, the interactions left for agents are the harder ones, so average handle time can rise even as the operation improves because human time is going to the customers whose needs actually require it. Performance-managing AI means reading the metrics in context, looking at first contact resolution, customer satisfaction and the quality of the interactions that reach agents, then adjusting the division of work as the business changes.

Frequently Asked Questions

Question: For a specific AI tool, how do you tell whether it is working, and does it matter if it is agent-facing or customer-facing?
Answer: It does matter because a customer-facing tool, such as a self-service bot, is often judged on deflection and whether customers reach resolution without frustration. In this context, the key signals are containment quality and clean handoff to a person when needed. An agent-facing tool, such as real-time assist, is judged on whether it helps the agent resolve the interaction better, so the signals are often resolution quality and agent adoption. In both cases, a single efficiency metric read in isolation can be misleading. The useful read weighs resolution and customer satisfaction against how the tool affects agents and downstream work.

Question: How do you keep an AI customer service tool from giving a confident but wrong answer?
Answer: A frequent cause is fragmented source material, where a tool draws from multiple, sometimes conflicting internal documents and produces something plausible rather than flagging that it is unsure. Part of the answer is governing model access and content centrally so answers draw from current, consistent sources. The other part is automated checking. This means running the system’s responses against safety and accuracy checks before they reach a customer, so a wrong or non-compliant answer is caught in testing rather than on a live interaction.

Question: Customer service involves sensitive data. How does TELUS Digital handle the privacy stakes?
Answer: Customer service conversations routinely include financial and personal information, which raises the stakes on how that data is stored, accessed and used to train or fine-tune a model. Privacy obligations differ by industry, geography and what a given company’s customers expect, so the work starts with aligning on the specific requirements that govern each engagement. TELUS Digital approaches this through privacy-by-design engineering and enterprise governance. The Fuel iX platform earned the first Privacy by Design certification (ISO 31700-1) for its GenAI-powered customer support chatbot, and it is built to let enterprises manage, monitor and control how generative AI accesses data across the operation. Protecting AI is part of the value chain TELUS Digital operates with clients, built in from the start rather than added at the end.

About TELUS Digital

TELUS Digital crafts unique and enduring experiences for customers and employees and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX^TM is TELUS Digital’s proprietary platform and suite of products for clients to manage, monitor and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com.

CONTACT: Sarah Evans, CEO
Zen Media
sarah@zenmedia.com

TORONTO, Oct. 06, 2026 (GLOBE NEWSWIRE) — Xanadu Quantum Technologies Limited (“Xanadu“; NASDAQ/TSX: XNDU), a leading photonic quantum computing company, today announced a strategic multi-year partnership with GlobalFoundries (GF), a leading semiconductor manufacturer, to address the high-volume production required for utility-scale quantum computing. This partnership combines Xanadu’s existing expertise in ultra-low loss photonic design and process development with GF’s industry-leading photonics manufacturing prowess to accelerate the development and manufacturing of advanced photonic components, including ultra-low loss silicon nitride (SiN) photonics and Superconducting Nanowire Single-Photon Detectors (SNSPDs), through GF’s 300 mm production line in Malta, New York.

The initial focus of the Xanadu and GF partnership is on the industrialization of Xanadu’s SNSPDs and its ultra-low-loss SiN platform. In photonic quantum computing, where information is carried by photons, reading calculation outputs requires photon number resolving (PNR) detectors, which are advanced optical sensors that determine the number of photons in a single light pulse. Xanadu has adopted SNSPDs, widely recognized as the most reliable PNR technology, as its PNR platform for utility-scale quantum computing. The adoption of SNSPDs is expected to dramatically increase the speed of Xanadu’s quantum computing systems and considerably reduce the chip overheads needed to deliver utility-scale quantum computers with Xanadu’s photonic quantum computing architecture. Combining ultra-high efficiency SNSPDs with ultra-low loss SiN photonics, used as optical circuit boards to guide photons with negligible signal loss across a wide spectrum of light, forms the backbone of Xanadu’s photonic quantum computing technology.

Transferring components of Xanadu’s existing advanced photonics technology to GF’s 300 mm manufacturing line represents a critical shift from lab-scale prototyping to industrial-grade production. In addition to SNSPDs and SiN, Xanadu and GF are exploring future work packages to further develop high-performance quantum modules that are intended to increase the power and utility of photonic quantum computing systems. The output of this collaboration is expected to serve as the manufacturing foundation for Xanadu’s upcoming fault-tolerant demonstrators, supporting the company’s long-term objective of providing the hardware architecture for future quantum data centers.

“Transitioning quantum computing technology to a high-volume manufacturing line is fundamental to delivering quantum computing at scale,” said Dr. Christian Weedbrook, Founder and Chief Executive Officer of Xanadu. “Partnering with GlobalFoundries allows Xanadu to refine and scale up our existing industry-leading photonics platform and apply GF’s industrial expertise and technology to our photonic chip production. This partnership demonstrates our focus on execution and seeks to provide the reliable, precision-manufactured infrastructure necessary to transition quantum technology from the research environment to commercial-scale data centers.”

“By combining Xanadu’s advanced photonic computing technology with GF’s 300 mm manufacturing expertise, this partnership creates a path to industrialize the critical components needed to accelerate the deployment of fault-tolerant systems and enable future quantum computing architectures,” said Nicholas Sergeant, VP of Quantum Technology Solutions at GF.

Xanadu is on a mission to build quantum computers that are useful and available to people everywhere. By securing this manufacturing pathway, Xanadu is reinforcing its position as a global leader in photonic quantum computing.

About Xanadu

Founded in 2016, Xanadu is a Canadian photonic quantum computing company with the mission to build quantum computers that are useful and available to people everywhere. Xanadu is building fault-tolerant quantum computers using light, with systems designed to compute at room temperature. Xanadu develops both hardware and software, including PennyLane, its open-source quantum computing platform. Xanadu is the first pure-play photonic quantum computing company to list on public markets (NASDAQ/TSX: XNDU) and is recognized globally for its breakthroughs in scalable quantum technologies. Visit xanadu.ai or follow on X @XanaduAI.

Contacts

Press Contact:
press@xanadu.ai
Investor Relations:
investors@xanadu.ai

About GlobalFoundries

GlobalFoundries (GF) is a leading manufacturer of essential semiconductors, enabling AI at scale from the cloud to the physical world. Through deep partnerships with customers, GF delivers differentiated, power‑efficient and high‑performance solutions for automotive, aerospace and defense, data center, smart mobile devices, internet of things and other high‑growth markets. With global manufacturing operations across the U.S., Europe and Asia, GF is a trusted and holistic technology partner for customers around the world. GF’s talented, global team remains focused every day on security, longevity and sustainability. For more information, visit www.gf.com.

Forward-Looking Statements

This communication includes “forward-looking statements” within the meaning of the U.S. federal securities laws and “forward-looking information” within the meaning of applicable Canadian securities laws (collectively, “forward-looking statements”). Forward-looking statements may be identified by the use of words such as “estimate,” “plan,” “project,” “forecast,” “intend,” “will,” “expect,” “anticipate,” “believe,” “seek,” “target,” “continue,” “could,” “may,” “might,” “possible,” “potential,” “predict” or similar expressions that predict or indicate future events or trends or that are not statements of historical matters. We have based these forward-looking statements on current expectations and projections about future events. These statements include: statements regarding the strategic multi-year partnership with GlobalFoundries (GF) and the ability of the parties to successfully collaborate; the ability to address high-volume production required for utility-scale quantum computing; the expected development, manufacturing, and scale-up of advanced photonic components, including ultra-low loss silicon nitride (SiN) photonics and Superconducting Nanowire Single-Photon Detectors (SNSPDs), on GF’s 300 mm production line in Malta, New York; the ability to successfully transfer Xanadu’s technology to GF’s manufacturing lines; the exploration and successful development of future work packages for high-performance quantum modules; the capability of the output of the collaboration to serve as the manufacturing foundation for Xanadu’s upcoming fault-tolerant demonstrators and future quantum data centers; and the performance, speed, and overhead reduction benefits achieved by integrating SNSPDs and SiN photonics.

These forward-looking statements are provided for illustrative purposes only and are not intended to serve as, and must not be relied on as, a guarantee, an assurance, a prediction or a definitive statement of fact or probability. Actual events and circumstances are difficult or impossible to predict and will differ from assumptions, many of which are beyond the control of Xanadu. These forward-looking statements are subject to known and unknown risks, uncertainties and assumptions that may cause the actual results of Xanadu, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such statements. Such risks and uncertainties include: the risk that the strategic partnership with GF may not achieve its intended benefits, manufacturing milestones, or volume production goals; technical challenges in transferring complex photonics processes, SiN platforms, and SNSPD manufacturing to a 300 mm commercial semiconductor manufacturing line; risks associated with reliance on GF as a manufacturing partner and potential disruptions or delays in GF’s facilities or supply chain; yield, quality, and technical performance risks related to precision-manufactured photonic components and modules; that Xanadu is pursuing an emerging technology, faces significant technical challenges and may not achieve commercialization or market acceptance; Xanadu’s historical net losses and limited operating history; Xanadu’s expectations regarding future financial performance, capital requirements and unit economics; Xanadu’s use and reporting of business and operational metrics; Xanadu’s competitive landscape; Xanadu’s dependence on members of its senior management and its ability to attract and retain qualified personnel; the potential need for additional future financing; Xanadu’s ability to manage growth and expand its operations; potential future acquisitions or investments in companies, products, services or technologies; Xanadu’s reliance on strategic partners and other third parties; Xanadu’s concentration of revenue in contracts with government or state-funded entities; Xanadu’s ability to maintain, protect and defend its intellectual property rights; risks associated with privacy, data protection or cybersecurity incidents and related regulations; the use, rate of adoption, and regulation of artificial intelligence and machine learning; uncertainty or changes with respect to laws and regulations; uncertainty or changes with respect to taxes, trade conditions and the macroeconomic environment; material weaknesses in Xanadu’s internal control over financial reporting and its ability to maintain internal control over financial reporting and operate as a public company; the outcome of any legal proceedings or government investigations that may be commenced against Xanadu; Xanadu’s ability to issue equity or equity-linked securities in the future; and other factors described in Xanadu’s filings with the SEC (www.sec.gov) and the Canadian Securities Administrators (www.sedarplus.com). These forward-looking statements are based on certain assumptions, including that none of the risks identified above materialize; that there are no unforeseen changes to economic and market conditions, and that no significant events occur outside the ordinary course of business. Additional information concerning these and other factors that may impact such forward-looking statements can be found in filings and potential filings by Xanadu with the SEC and the Canadian Securities Administrators, including under the heading “Risk Factors.” If any of these risks materialize or assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. In addition, these statements reflect the expectations, plans and forecasts of Xanadu’s management as of the date of this communication; subsequent events and developments may cause their assessments to change. While Xanadu may elect to update these forward-looking statements at some point in the future, they specifically disclaim any obligation to do so, unless required by applicable securities laws. Accordingly, undue reliance should not be placed upon these statements.

In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based upon information available to us as of the date of this communication, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information. These statements are inherently uncertain and investors are cautioned not to unduly rely upon these statements.

TORONTO, Oct. 06, 2026 (GLOBE NEWSWIRE) — Xanadu Quantum Technologies Limited (“Xanadu“; NASDAQ/TSX: XNDU), a leading photonic quantum computing company, today announced a strategic multi-year partnership with GlobalFoundries (GF), a leading semiconductor manufacturer, to address the high-volume production required for utility-scale quantum computing. This partnership combines Xanadu’s existing expertise in ultra-low loss photonic design and process development with GF’s industry-leading photonics manufacturing prowess to accelerate the development and manufacturing of advanced photonic components, including ultra-low loss silicon nitride (SiN) photonics and Superconducting Nanowire Single-Photon Detectors (SNSPDs), through GF’s 300 mm production line in Malta, New York.

The initial focus of the Xanadu and GF partnership is on the industrialization of Xanadu’s SNSPDs and its ultra-low-loss SiN platform. In photonic quantum computing, where information is carried by photons, reading calculation outputs requires photon number resolving (PNR) detectors, which are advanced optical sensors that determine the number of photons in a single light pulse. Xanadu has adopted SNSPDs, widely recognized as the most reliable PNR technology, as its PNR platform for utility-scale quantum computing. The adoption of SNSPDs is expected to dramatically increase the speed of Xanadu’s quantum computing systems and considerably reduce the chip overheads needed to deliver utility-scale quantum computers with Xanadu’s photonic quantum computing architecture. Combining ultra-high efficiency SNSPDs with ultra-low loss SiN photonics, used as optical circuit boards to guide photons with negligible signal loss across a wide spectrum of light, forms the backbone of Xanadu’s photonic quantum computing technology.

Transferring components of Xanadu’s existing advanced photonics technology to GF’s 300 mm manufacturing line represents a critical shift from lab-scale prototyping to industrial-grade production. In addition to SNSPDs and SiN, Xanadu and GF are exploring future work packages to further develop high-performance quantum modules that are intended to increase the power and utility of photonic quantum computing systems. The output of this collaboration is expected to serve as the manufacturing foundation for Xanadu’s upcoming fault-tolerant demonstrators, supporting the company’s long-term objective of providing the hardware architecture for future quantum data centers.

“Transitioning quantum computing technology to a high-volume manufacturing line is fundamental to delivering quantum computing at scale,” said Dr. Christian Weedbrook, Founder and Chief Executive Officer of Xanadu. “Partnering with GlobalFoundries allows Xanadu to refine and scale up our existing industry-leading photonics platform and apply GF’s industrial expertise and technology to our photonic chip production. This partnership demonstrates our focus on execution and seeks to provide the reliable, precision-manufactured infrastructure necessary to transition quantum technology from the research environment to commercial-scale data centers.”

“By combining Xanadu’s advanced photonic computing technology with GF’s 300 mm manufacturing expertise, this partnership creates a path to industrialize the critical components needed to accelerate the deployment of fault-tolerant systems and enable future quantum computing architectures,” said Nicholas Sergeant, VP of Quantum Technology Solutions at GF.

Xanadu is on a mission to build quantum computers that are useful and available to people everywhere. By securing this manufacturing pathway, Xanadu is reinforcing its position as a global leader in photonic quantum computing.

About Xanadu

Founded in 2016, Xanadu is a Canadian photonic quantum computing company with the mission to build quantum computers that are useful and available to people everywhere. Xanadu is building fault-tolerant quantum computers using light, with systems designed to compute at room temperature. Xanadu develops both hardware and software, including PennyLane, its open-source quantum computing platform. Xanadu is the first pure-play photonic quantum computing company to list on public markets (NASDAQ/TSX: XNDU) and is recognized globally for its breakthroughs in scalable quantum technologies. Visit xanadu.ai or follow on X @XanaduAI.

Contacts

Press Contact:
press@xanadu.ai
Investor Relations:
investors@xanadu.ai

About GlobalFoundries

GlobalFoundries (GF) is a leading manufacturer of essential semiconductors, enabling AI at scale from the cloud to the physical world. Through deep partnerships with customers, GF delivers differentiated, power‑efficient and high‑performance solutions for automotive, aerospace and defense, data center, smart mobile devices, internet of things and other high‑growth markets. With global manufacturing operations across the U.S., Europe and Asia, GF is a trusted and holistic technology partner for customers around the world. GF’s talented, global team remains focused every day on security, longevity and sustainability. For more information, visit www.gf.com.

Forward-Looking Statements

This communication includes “forward-looking statements” within the meaning of the U.S. federal securities laws and “forward-looking information” within the meaning of applicable Canadian securities laws (collectively, “forward-looking statements”). Forward-looking statements may be identified by the use of words such as “estimate,” “plan,” “project,” “forecast,” “intend,” “will,” “expect,” “anticipate,” “believe,” “seek,” “target,” “continue,” “could,” “may,” “might,” “possible,” “potential,” “predict” or similar expressions that predict or indicate future events or trends or that are not statements of historical matters. We have based these forward-looking statements on current expectations and projections about future events. These statements include: statements regarding the strategic multi-year partnership with GlobalFoundries (GF) and the ability of the parties to successfully collaborate; the ability to address high-volume production required for utility-scale quantum computing; the expected development, manufacturing, and scale-up of advanced photonic components, including ultra-low loss silicon nitride (SiN) photonics and Superconducting Nanowire Single-Photon Detectors (SNSPDs), on GF’s 300 mm production line in Malta, New York; the ability to successfully transfer Xanadu’s technology to GF’s manufacturing lines; the exploration and successful development of future work packages for high-performance quantum modules; the capability of the output of the collaboration to serve as the manufacturing foundation for Xanadu’s upcoming fault-tolerant demonstrators and future quantum data centers; and the performance, speed, and overhead reduction benefits achieved by integrating SNSPDs and SiN photonics.

These forward-looking statements are provided for illustrative purposes only and are not intended to serve as, and must not be relied on as, a guarantee, an assurance, a prediction or a definitive statement of fact or probability. Actual events and circumstances are difficult or impossible to predict and will differ from assumptions, many of which are beyond the control of Xanadu. These forward-looking statements are subject to known and unknown risks, uncertainties and assumptions that may cause the actual results of Xanadu, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such statements. Such risks and uncertainties include: the risk that the strategic partnership with GF may not achieve its intended benefits, manufacturing milestones, or volume production goals; technical challenges in transferring complex photonics processes, SiN platforms, and SNSPD manufacturing to a 300 mm commercial semiconductor manufacturing line; risks associated with reliance on GF as a manufacturing partner and potential disruptions or delays in GF’s facilities or supply chain; yield, quality, and technical performance risks related to precision-manufactured photonic components and modules; that Xanadu is pursuing an emerging technology, faces significant technical challenges and may not achieve commercialization or market acceptance; Xanadu’s historical net losses and limited operating history; Xanadu’s expectations regarding future financial performance, capital requirements and unit economics; Xanadu’s use and reporting of business and operational metrics; Xanadu’s competitive landscape; Xanadu’s dependence on members of its senior management and its ability to attract and retain qualified personnel; the potential need for additional future financing; Xanadu’s ability to manage growth and expand its operations; potential future acquisitions or investments in companies, products, services or technologies; Xanadu’s reliance on strategic partners and other third parties; Xanadu’s concentration of revenue in contracts with government or state-funded entities; Xanadu’s ability to maintain, protect and defend its intellectual property rights; risks associated with privacy, data protection or cybersecurity incidents and related regulations; the use, rate of adoption, and regulation of artificial intelligence and machine learning; uncertainty or changes with respect to laws and regulations; uncertainty or changes with respect to taxes, trade conditions and the macroeconomic environment; material weaknesses in Xanadu’s internal control over financial reporting and its ability to maintain internal control over financial reporting and operate as a public company; the outcome of any legal proceedings or government investigations that may be commenced against Xanadu; Xanadu’s ability to issue equity or equity-linked securities in the future; and other factors described in Xanadu’s filings with the SEC (www.sec.gov) and the Canadian Securities Administrators (www.sedarplus.com). These forward-looking statements are based on certain assumptions, including that none of the risks identified above materialize; that there are no unforeseen changes to economic and market conditions, and that no significant events occur outside the ordinary course of business. Additional information concerning these and other factors that may impact such forward-looking statements can be found in filings and potential filings by Xanadu with the SEC and the Canadian Securities Administrators, including under the heading “Risk Factors.” If any of these risks materialize or assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. In addition, these statements reflect the expectations, plans and forecasts of Xanadu’s management as of the date of this communication; subsequent events and developments may cause their assessments to change. While Xanadu may elect to update these forward-looking statements at some point in the future, they specifically disclaim any obligation to do so, unless required by applicable securities laws. Accordingly, undue reliance should not be placed upon these statements.

In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based upon information available to us as of the date of this communication, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information. These statements are inherently uncertain and investors are cautioned not to unduly rely upon these statements.

HUNTSVILLE, Ala., Oct. 06, 2026 (GLOBE NEWSWIRE) — Octave Intelligence plc (Nasdaq New York: OCTV and Nasdaq Stockholm: OCTV SDB), a global leader in software for the world’s mission critical facilities and infrastructure, will release its third quarter 2026 financial results on Thursday, November 12, 2026, at approximately 7:00 a.m. Eastern Time.

The company will host a conference call that same day to discuss its results and business outlook at 8:00 a.m. Eastern Time. To register for the live event, please visit: https://octave-q3-earnings-call-2026.open-exchange.net/

A live webcast of the conference call and the financial results press release will be accessible from the Octave investor relations website at investors.octave.com. A webcast replay of the call will be available at investors.octave.com.

About Octave: Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Octave Investor Contact: Elizabeth Chwalk, VP, Investor Relations, elizabeth.chwalk@octave.com  

Octave Media Contact: media@octave.com

HUNTSVILLE, Ala., Oct. 06, 2026 (GLOBE NEWSWIRE) — Octave Intelligence plc (Nasdaq New York: OCTV and Nasdaq Stockholm: OCTV SDB), a global leader in software for the world’s mission critical facilities and infrastructure, will release its third quarter 2026 financial results on Thursday, November 12, 2026, at approximately 7:00 a.m. Eastern Time.

The company will host a conference call that same day to discuss its results and business outlook at 8:00 a.m. Eastern Time. To register for the live event, please visit: https://octave-q3-earnings-call-2026.open-exchange.net/

A live webcast of the conference call and the financial results press release will be accessible from the Octave investor relations website at investors.octave.com. A webcast replay of the call will be available at investors.octave.com.

About Octave: Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Octave Investor Contact: Elizabeth Chwalk, VP, Investor Relations, elizabeth.chwalk@octave.com  

Octave Media Contact: media@octave.com

– Acquired Significantly Below Replacement Cost –
– 2026 Year-to-Date Investments Total $439 Million –

WINTER PARK, Fla., Oct. 06, 2026 (GLOBE NEWSWIRE) — CTO Realty Growth, Inc. (NYSE: CTO) (the “Company” or “CTO”) today announced the acquisition of Summit Woods Crossing (the “Property”), a 545,000-square-foot open-air power center situated on 57 acres in the Kansas City, Missouri metro area, for a purchase price of $103.0 million, or $189 per square foot.

“Summit Woods Crossing is a market-dominant, open-air center that is nearly 100% occupied and strengthens our presence in Kansas City,” said John P. Albright, President and Chief Executive Officer of CTO Realty Growth. “The acquisition reflects what we look for in an investment: a purchase price well below replacement cost, an attractive yield, and in-place rents below market. It brings our year-to-date investment volume, inclusive of both property and structured investments, to $439 million at a blended initial cash yield of approximately 9.0%, and has helped grow our portfolio 30% this year, from 5.5 million to 7.1 million square feet.”

Summit Woods Crossing is located in Lee’s Summit, Missouri, approximately twenty miles southeast of Kansas City. Lee’s Summit is consistently ranked as one of the best places to live in America, offering superior quality life, a vibrant downtown, and award-winning schools. The Property is anchored by Lowe’s, Kohl’s, Best Buy, TJ Maxx, and Total Wine, with an on-site SuperTarget not owned by the Company. Summit Woods Crossing attracts approximately 7.3 million visits annually and has a population of 113,000 and an average household income of $123,000 within a five-mile radius.

About CTO Realty Growth, Inc.

CTO Realty Growth, Inc. owns and operates high-quality, open-air shopping centers located primarily in the higher growth Southeast and Southwest markets of the United States. CTO also externally manages and owns a meaningful interest in Alpine Income Property Trust, Inc. (NYSE: PINE), a publicly traded net lease REIT.

We encourage you to review our most recent investor presentation and supplemental financial information, which is available on our website at www.ctoreit.com.

Safe Harbor

Certain statements contained in this press release (other than statements of historical fact) are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements can typically be identified by words such as “outlook,” “believe,” “estimate,” “expect,” “intend,” “anticipate,” “will,” “could,” “may,” “should,” “plan,” “potential,” “predict,” “forecast,” “project,” and similar expressions, as well as variations or negatives of these words. Examples of forward-looking statements in this press release include, without limitation, statements regarding the Company’s acquisition of the Property at a discount to replacement cost.

Although forward-looking statements are made based upon management’s present expectations and beliefs concerning future developments and their potential effect upon the Company, a number of factors could cause the Company’s actual results to differ materially from those set forth in the forward-looking statements. Such factors may include, but are not limited to: the Company’s ability to remain qualified as a REIT; the Company’s exposure to U.S. federal and state income tax law changes, including changes to the REIT requirements; general adverse economic and real estate conditions; macroeconomic and geopolitical factors, including but not limited to inflationary pressures, interest rate volatility, ongoing geopolitical war, distress in the banking sector, and global supply chain disruptions; credit risk associated with the Company investing in commercial loans, preferred equity, and similarly structured investments; the ultimate geographic spread, severity and duration of pandemics such as the COVID-19 Pandemic and its variants, actions that may be taken by governmental authorities to contain or address the impact of such pandemics, and the potential negative impacts of such pandemics on the global economy and the Company’s financial condition and results of operations; the inability of major tenants or borrowers to continue paying their rent or obligations due to bankruptcy, insolvency or a general downturn in their business; the loss or failure, or decline in the business or assets of PINE; the completion of 1031 exchange transactions; the availability of investment properties that meet the Company’s investment goals and criteria; the uncertainties associated with obtaining required governmental permits and satisfying other closing conditions for planned acquisitions and sales; and the uncertainties and risk factors discussed in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2025 and other risks and uncertainties discussed from time to time in the Company’s filings with the U.S. Securities and Exchange Commission.

There can be no assurance that future developments will be in accordance with management’s expectations or that the effect of future developments on the Company will be those anticipated by management. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. The Company undertakes no obligation to update the information contained in this press release to reflect subsequently occurring events or circumstances.

Contact:
Investor Relations
ir@ctoreit.com

– Acquired Significantly Below Replacement Cost –
– 2026 Year-to-Date Investments Total $439 Million –

WINTER PARK, Fla., Oct. 06, 2026 (GLOBE NEWSWIRE) — CTO Realty Growth, Inc. (NYSE: CTO) (the “Company” or “CTO”) today announced the acquisition of Summit Woods Crossing (the “Property”), a 545,000-square-foot open-air power center situated on 57 acres in the Kansas City, Missouri metro area, for a purchase price of $103.0 million, or $189 per square foot.

“Summit Woods Crossing is a market-dominant, open-air center that is nearly 100% occupied and strengthens our presence in Kansas City,” said John P. Albright, President and Chief Executive Officer of CTO Realty Growth. “The acquisition reflects what we look for in an investment: a purchase price well below replacement cost, an attractive yield, and in-place rents below market. It brings our year-to-date investment volume, inclusive of both property and structured investments, to $439 million at a blended initial cash yield of approximately 9.0%, and has helped grow our portfolio 30% this year, from 5.5 million to 7.1 million square feet.”

Summit Woods Crossing is located in Lee’s Summit, Missouri, approximately twenty miles southeast of Kansas City. Lee’s Summit is consistently ranked as one of the best places to live in America, offering superior quality life, a vibrant downtown, and award-winning schools. The Property is anchored by Lowe’s, Kohl’s, Best Buy, TJ Maxx, and Total Wine, with an on-site SuperTarget not owned by the Company. Summit Woods Crossing attracts approximately 7.3 million visits annually and has a population of 113,000 and an average household income of $123,000 within a five-mile radius.

About CTO Realty Growth, Inc.

CTO Realty Growth, Inc. owns and operates high-quality, open-air shopping centers located primarily in the higher growth Southeast and Southwest markets of the United States. CTO also externally manages and owns a meaningful interest in Alpine Income Property Trust, Inc. (NYSE: PINE), a publicly traded net lease REIT.

We encourage you to review our most recent investor presentation and supplemental financial information, which is available on our website at www.ctoreit.com.

Safe Harbor

Certain statements contained in this press release (other than statements of historical fact) are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements can typically be identified by words such as “outlook,” “believe,” “estimate,” “expect,” “intend,” “anticipate,” “will,” “could,” “may,” “should,” “plan,” “potential,” “predict,” “forecast,” “project,” and similar expressions, as well as variations or negatives of these words. Examples of forward-looking statements in this press release include, without limitation, statements regarding the Company’s acquisition of the Property at a discount to replacement cost.

Although forward-looking statements are made based upon management’s present expectations and beliefs concerning future developments and their potential effect upon the Company, a number of factors could cause the Company’s actual results to differ materially from those set forth in the forward-looking statements. Such factors may include, but are not limited to: the Company’s ability to remain qualified as a REIT; the Company’s exposure to U.S. federal and state income tax law changes, including changes to the REIT requirements; general adverse economic and real estate conditions; macroeconomic and geopolitical factors, including but not limited to inflationary pressures, interest rate volatility, ongoing geopolitical war, distress in the banking sector, and global supply chain disruptions; credit risk associated with the Company investing in commercial loans, preferred equity, and similarly structured investments; the ultimate geographic spread, severity and duration of pandemics such as the COVID-19 Pandemic and its variants, actions that may be taken by governmental authorities to contain or address the impact of such pandemics, and the potential negative impacts of such pandemics on the global economy and the Company’s financial condition and results of operations; the inability of major tenants or borrowers to continue paying their rent or obligations due to bankruptcy, insolvency or a general downturn in their business; the loss or failure, or decline in the business or assets of PINE; the completion of 1031 exchange transactions; the availability of investment properties that meet the Company’s investment goals and criteria; the uncertainties associated with obtaining required governmental permits and satisfying other closing conditions for planned acquisitions and sales; and the uncertainties and risk factors discussed in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2025 and other risks and uncertainties discussed from time to time in the Company’s filings with the U.S. Securities and Exchange Commission.

There can be no assurance that future developments will be in accordance with management’s expectations or that the effect of future developments on the Company will be those anticipated by management. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. The Company undertakes no obligation to update the information contained in this press release to reflect subsequently occurring events or circumstances.

Contact:
Investor Relations
ir@ctoreit.com

Martela Corporation, stock exchange release, October 6, 2026 at 13:45 p.m. (EEST)

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION, DIRECTLY OR INDIRECTLY, IN OR INTO, OR TO ANY PERSON LOCATED OR RESIDENT IN, THE UNITED STATES, AUSTRALIA, CANADA, HONG KONG, NEW ZEALAND, JAPAN, SINGAPORE, SOUTH AFRICA OR ANY OTHER JURISDICTION IN WHICH THE RELEASE, PUBLICATION OR DISTRIBUTION WOULD BE UNLAWFUL.

The final results of Martela Corporation’s (“Martela” or the “Company”) directed share issue (the “Share Issue”) show that a total of 15,907,707 subscriptions for new shares of the Company corresponding to the existing series A shares, representing the Company’s sole series of shares following the combination of share series (the “Offer Shares“) were made in the Share Issue, corresponding to approximately 89 per cent of the 17,777,777 Offer Shares offered in the Share Issue. The subscription price in the Share Issue was EUR 0.45 per Offer Share. Martela receives gross proceeds of approximately EUR 7.2 million from the Share Issue.

Martela’s Board of Directors has today approved the subscriptions made in the Share Issue, and allocated the Offer Shares to be issued, in accordance with the terms and conditions of the Share Issue. As a result of the Share Issue and the combination of share series and the related directed share issue without consideration, as previously disclosed by the Company, the total number of shares in Martela will increase by a maximum of 16,058,907 from 4,639,212 to a maximum of 20,698,119 provided that the combination of the Company’s share series is registered with the Trade Register and the directed share issue without consideration is carried out at its maximum amount, i.e. 151,200 shares. The Offer Shares issued in the Share Issue amount to approximately 77 per cent of all shares in Martela following the Share Issue provided that the combination of share series is registered with the Trade Register.

The Offer Shares will be registered with the Finnish Trade Register maintained by the Finnish Patent and Registration Office on or about 12 October 2026. Trading in the Offer Shares on Nasdaq Helsinki Ltd is estimated to commence on 13 October 2026. The Offer Shares carry the right to dividends and other shareholder rights once the Offer Shares have been registered with the Trade Register. Following the registration of the combination of the share series with the Trade Register on or about 12 October 2026, the Offer Shares carry the same rights as the Company’s other shares.

Advisors

Aktia Alexander Corporate Finance Oy is acting as Martela’s financial advisor and as the Lead Manager of the Share Issue. Castrén & Snellman Attorneys Ltd is acting as Martela’s legal advisor.

MARTELA CORPORATION
BOARD OF DIRECTORS

FOR FURTHER INFORMATION, PLEASE CONTACT:

CEO, Panu Ala-Nikkola
tel +358 50 502 4728

CFO, Henri Berg
tel +358 40 836 5464

Chairman of the Board, Tapio Pajuharju
tel +358 50 5774 200

DISTRIBUTION:

NASDAQ Helsinki, key news media, www.martela.com

MARTELA CORPORATION:

Martela is a Nordic leader specialising in user-centric working and learning environments. With over 80 years of experience, we create the best places to work and offer our customers the Martela Lifecycle solutions which combine furniture and related services into a seamless whole.

IMPORTANT NOTICE:

The distribution of this release may be restricted by law and persons into whose possession any document or other information referred to herein comes should inform themselves about and observe any such relevant legal restrictions. The information contained herein is not for release, publication or distribution, directly or indirectly, in or into the United States, Australia, Canada, Hong Kong, New Zealand, Japan, Singapore, South Africa or any other jurisdiction in which the release, publication or distribution would be unlawful. Any failure to comply with these restrictions may constitute a violation of the securities laws of any such jurisdiction. This release is not directed to, and is not intended for release, publication or distribution to or use by, any person or entity that is a citizen or resident of, or is located in, any locality, state, country or other jurisdiction where such release, distribution, publication, availability or use would violate law or regulation or which would require any registration or licensing within such jurisdiction.

This release does not constitute a prospectus as defined in the Prospectus Regulation nor a document containing the information set out in Annex IX of the Prospectus Regulation and, as such, it does not constitute or form part of, and should not be construed as, an offer to sell, or a solicitation or invitation of any offer to buy, acquire or subscribe for, any securities or an inducement to enter into investment activity in relation to any securities.

No part of this release, nor the fact of its release, publication or distribution, should form the basis of, or be relied on in connection with, any contract or commitment or investment decision whatsoever. No representation, warranty or undertaking, expressed or implied, is made as to, and no reliance should be placed on, the pertinence, accuracy, completeness or correctness of the information or the opinions contained herein. Neither the Company nor any of its respective affiliates, advisors or representatives or any other person shall have any liability whatsoever (in negligence or otherwise) for any loss, however arising, from any use of this release or its contents or otherwise arising in connection with this release. Each person must rely on their own examination and analysis of the Company, its subsidiaries, its securities and the transactions, including the merits and risks involved.

Aktia Alexander Corporate Finance Oy acts exclusively for the Company and no one else in connection with the arrangement. Aktia Alexander Corporate Finance Oy does not regard any other person as its client in relation to the arrangement. Aktia Alexander Corporate Finance Oy is not responsible to anyone other than the Company for providing the protections afforded to its clients, nor for giving advice in relation to the arrangement or any transaction or arrangement referred to herein.

This release includes forward-looking statements. These statements may not be based on historical facts, but are statements about future expectations. When used in this release, the words “aims,” “anticipates,” “assumes,” “believes,” “could,” “estimates,” “expects,” “intends,” “may,” “plans,” “should,” “will,” “would” and similar expressions as they relate to the Company and the transactions identify certain of these forward-looking statements. Other forward-looking statements can be identified in the context in which the statements are made. These forward-looking statements are based on present plans, estimates, projections and expectations and are not guarantees of future performance. They are based on certain expectations, which, even though they seem to be reasonable at present, may turn out to be incorrect. Such forward-looking statements are based on assumptions and are subject to various risks and uncertainties. Readers should not rely on these forward-looking statements. Numerous factors may cause the actual results of operations or financial condition of the Company to differ materially from those expressed or implied in the forward-looking statements. Neither the Company nor any of its affiliates, advisors, representatives or any other person undertakes any obligation to review, confirm or to publicly release any revisions to any forward-looking statements to reflect events that occur or circumstances that arise following the date of this release.

Martela Corporation, stock exchange release, October 6, 2026 at 13:45 p.m. (EEST)

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION, DIRECTLY OR INDIRECTLY, IN OR INTO, OR TO ANY PERSON LOCATED OR RESIDENT IN, THE UNITED STATES, AUSTRALIA, CANADA, HONG KONG, NEW ZEALAND, JAPAN, SINGAPORE, SOUTH AFRICA OR ANY OTHER JURISDICTION IN WHICH THE RELEASE, PUBLICATION OR DISTRIBUTION WOULD BE UNLAWFUL.

The final results of Martela Corporation’s (“Martela” or the “Company”) directed share issue (the “Share Issue”) show that a total of 15,907,707 subscriptions for new shares of the Company corresponding to the existing series A shares, representing the Company’s sole series of shares following the combination of share series (the “Offer Shares“) were made in the Share Issue, corresponding to approximately 89 per cent of the 17,777,777 Offer Shares offered in the Share Issue. The subscription price in the Share Issue was EUR 0.45 per Offer Share. Martela receives gross proceeds of approximately EUR 7.2 million from the Share Issue.

Martela’s Board of Directors has today approved the subscriptions made in the Share Issue, and allocated the Offer Shares to be issued, in accordance with the terms and conditions of the Share Issue. As a result of the Share Issue and the combination of share series and the related directed share issue without consideration, as previously disclosed by the Company, the total number of shares in Martela will increase by a maximum of 16,058,907 from 4,639,212 to a maximum of 20,698,119 provided that the combination of the Company’s share series is registered with the Trade Register and the directed share issue without consideration is carried out at its maximum amount, i.e. 151,200 shares. The Offer Shares issued in the Share Issue amount to approximately 77 per cent of all shares in Martela following the Share Issue provided that the combination of share series is registered with the Trade Register.

The Offer Shares will be registered with the Finnish Trade Register maintained by the Finnish Patent and Registration Office on or about 12 October 2026. Trading in the Offer Shares on Nasdaq Helsinki Ltd is estimated to commence on 13 October 2026. The Offer Shares carry the right to dividends and other shareholder rights once the Offer Shares have been registered with the Trade Register. Following the registration of the combination of the share series with the Trade Register on or about 12 October 2026, the Offer Shares carry the same rights as the Company’s other shares.

Advisors

Aktia Alexander Corporate Finance Oy is acting as Martela’s financial advisor and as the Lead Manager of the Share Issue. Castrén & Snellman Attorneys Ltd is acting as Martela’s legal advisor.

MARTELA CORPORATION
BOARD OF DIRECTORS

FOR FURTHER INFORMATION, PLEASE CONTACT:

CEO, Panu Ala-Nikkola
tel +358 50 502 4728

CFO, Henri Berg
tel +358 40 836 5464

Chairman of the Board, Tapio Pajuharju
tel +358 50 5774 200

DISTRIBUTION:

NASDAQ Helsinki, key news media, www.martela.com

MARTELA CORPORATION:

Martela is a Nordic leader specialising in user-centric working and learning environments. With over 80 years of experience, we create the best places to work and offer our customers the Martela Lifecycle solutions which combine furniture and related services into a seamless whole.

IMPORTANT NOTICE:

The distribution of this release may be restricted by law and persons into whose possession any document or other information referred to herein comes should inform themselves about and observe any such relevant legal restrictions. The information contained herein is not for release, publication or distribution, directly or indirectly, in or into the United States, Australia, Canada, Hong Kong, New Zealand, Japan, Singapore, South Africa or any other jurisdiction in which the release, publication or distribution would be unlawful. Any failure to comply with these restrictions may constitute a violation of the securities laws of any such jurisdiction. This release is not directed to, and is not intended for release, publication or distribution to or use by, any person or entity that is a citizen or resident of, or is located in, any locality, state, country or other jurisdiction where such release, distribution, publication, availability or use would violate law or regulation or which would require any registration or licensing within such jurisdiction.

This release does not constitute a prospectus as defined in the Prospectus Regulation nor a document containing the information set out in Annex IX of the Prospectus Regulation and, as such, it does not constitute or form part of, and should not be construed as, an offer to sell, or a solicitation or invitation of any offer to buy, acquire or subscribe for, any securities or an inducement to enter into investment activity in relation to any securities.

No part of this release, nor the fact of its release, publication or distribution, should form the basis of, or be relied on in connection with, any contract or commitment or investment decision whatsoever. No representation, warranty or undertaking, expressed or implied, is made as to, and no reliance should be placed on, the pertinence, accuracy, completeness or correctness of the information or the opinions contained herein. Neither the Company nor any of its respective affiliates, advisors or representatives or any other person shall have any liability whatsoever (in negligence or otherwise) for any loss, however arising, from any use of this release or its contents or otherwise arising in connection with this release. Each person must rely on their own examination and analysis of the Company, its subsidiaries, its securities and the transactions, including the merits and risks involved.

Aktia Alexander Corporate Finance Oy acts exclusively for the Company and no one else in connection with the arrangement. Aktia Alexander Corporate Finance Oy does not regard any other person as its client in relation to the arrangement. Aktia Alexander Corporate Finance Oy is not responsible to anyone other than the Company for providing the protections afforded to its clients, nor for giving advice in relation to the arrangement or any transaction or arrangement referred to herein.

This release includes forward-looking statements. These statements may not be based on historical facts, but are statements about future expectations. When used in this release, the words “aims,” “anticipates,” “assumes,” “believes,” “could,” “estimates,” “expects,” “intends,” “may,” “plans,” “should,” “will,” “would” and similar expressions as they relate to the Company and the transactions identify certain of these forward-looking statements. Other forward-looking statements can be identified in the context in which the statements are made. These forward-looking statements are based on present plans, estimates, projections and expectations and are not guarantees of future performance. They are based on certain expectations, which, even though they seem to be reasonable at present, may turn out to be incorrect. Such forward-looking statements are based on assumptions and are subject to various risks and uncertainties. Readers should not rely on these forward-looking statements. Numerous factors may cause the actual results of operations or financial condition of the Company to differ materially from those expressed or implied in the forward-looking statements. Neither the Company nor any of its affiliates, advisors, representatives or any other person undertakes any obligation to review, confirm or to publicly release any revisions to any forward-looking statements to reflect events that occur or circumstances that arise following the date of this release.

Debuts at Innovation Forum to Record Attendance 

CHICAGO and LONDON, Oct. 06, 2026 (GLOBE NEWSWIRE) — Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, introduced the Descartes Agent Control Plane at its Innovation Forum in Chicago, which this year brings together a record number of customers, speakers and sponsors to explore innovation in supply chain and logistics technology. Built on the Descartes Global Logistics Network™ (Descartes GLN™), the Agent Control Plane is designed to build trust in AI agents by coordinating them across applications and trading partners to execute multi-step workflows within defined guardrails, policies and human oversight.

“Even with connected systems, supply chain teams devote significant time to interpreting updates from emails, messages and portals, rekeying information and coordinating next steps to move orders forward,” said Ken Wood, Executive Vice President, Product Management at Descartes. “The Agent Control Plane brings our logistics capabilities together so AI agents can take on more of that work across applications, conversations and company boundaries; keep it moving as replies and approvals arrive; and act on events as they occur within permissions and approval points defined by customers. It’s an important step in our AI strategy, helping customers build on the Descartes solutions and AI platforms they already use and apply AI to the operational outcomes that matter, from reducing manual follow-up to keeping customer commitments on track.”

The Agent Control Plane combines the operationally ready data and connectivity of the Descartes GLN with capabilities from Descartes solutions to help AI agents coordinate work across applications and trading partners, and to make Descartes agents available within the AI platforms customers already use. The GLN supplies the logistics context to connect changes in one part of a shipment’s journey with actions needed elsewhere, while the Agent Control Plane applies customer-defined permissions and approvals and maintains a traceable record of agent actions. Together, they help reduce manual handoffs, accelerate responses to changing conditions and give teams more time to focus on exceptions and customer relationships.

“We’re pleased to welcome such a strong community of customers, sponsors and speakers to this year’s Innovation Forum,” said Edward J. Ryan, CEO at Descartes. “Record participation reflects the value of bringing this community together to share experiences, learn from one another and explore new possibilities. The conversations we have here help us understand our customers’ priorities and shape how we continue to innovate in support of their success.”

Bringing together 1,000+ attendees and 200+ speakers this year, the three-day Innovation Forum features sessions across fleet performance management, transportation management, global trade intelligence, logistics service providers and ecommerce operations. Industry and customer presentations, discussions with Descartes product specialists and hands-on demonstrations at the Technology Fair give attendees opportunities to explore practical ways to improve operations and gain more value from their technology investments.

To learn more about event speakers, sessions and sponsors, visit www.descartes.com/innovation-forum.

About Descartes

Descartes powers more responsive, efficient, secure and sustainable international and domestic supply chains by uniting logistics-intensive businesses on its Global Logistics Network (GLN). Shippers, carriers, and logistics service providers connect and collaborate on the GLN leveraging technology, data and AI to manage last mile deliveries, domestic and international shipments, transportation rating and payment, global trade research, customs compliance and a variety of regulatory processes. Learn more about Descartes at www.descartes.com and connect with us on LinkedIn and X.

Global Media Contact
Cara Strohack
Tel: 226-750-8050
cstrohack@descartes.com

Cautionary Statement Regarding Forward-Looking Statements

This release contains forward-looking information within the meaning of applicable securities laws (“forward-looking statements”) that relate to Descartes’ logistics and supply chain solution offerings and potential benefits derived therefrom; the innovations Descartes intends to present at its Innovation Forum in Chicago; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, “Certain Factors That May Affect Future Results” in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities regulatory authorities across Canada including Descartes’ most recently filed annual and interim management’s discussion and analysis which are available under Descartes’ profile through the EDGAR website at http://www.sec.gov or through the SEDAR+ website at http://www.sedarplus.com/. If any such risks actually occur, they could, among other consequences, materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management’s current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. Except as required by applicable law, Descartes undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise.