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Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas as part of its growth strategy to accelerate AI development and reinvent customer experience

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Sanas partnership highlights Teleperformance’s (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base TP becomes exclusive reseller of Sanas speech understanding technology for many…

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My Quest Story – Esmeralda Bonilla

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My mom worked for Quest Diagnostics, and she always talked about what a great company it is, so I had long waited for an opportunity to also work for Quest. I actually saw three job openings for the Logistics team, and I applied for all of them to get the opportunity to work for this company. When I filled out the application, I felt the positive vibes because I knew this was my chance.

Since joining Quest, I have learned to problem solve much better. I realized there is nothing I can’t figure out. But my favorite part of the job is talking to all our clients and getting to know them. I love helping people, and Quest provides me the opportunity to do that.

We have a great team. My coworkers and I work hard to always make sure specimens are delivered promptly. When I was still kind of new, I drove out to Grover Beach to make sure that the specimens got there on time. At the time, I was terrified to drive in the snow, but I overcame my fear when my coworker and I drove out there together. I have so much respect for all of my coworkers as they make sure specimens make it to their destination. We go above and beyond for doctors and clinics, which I feel makes us stand out as a lab! We provide excellent service, and we are truly always happy to help.

I also love that Quest is good to their employees. We get a yearly bonus and raises, and we have the opportunity to grow in our roles and in the company. I also have leaders who I have learned so much from, including my Group Lead, who always guides me in the right direction, as well as a Supervisor and Regional Manager who are always supportive of me. I absolutely love and am proud to work for Quest Diagnostics.

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