Month: February 2025

Originally published on PSEG NewsRoom

NEWARK, N.J., February 4, 2025 /3BL/ – Public Service Electric & Gas (PSE&G), New Jersey’s largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service categories in the East Large Segment for 2024. This achievement marks the second time PSE&G has earned this prestigious dual recognition for its residential customer satisfaction. 

No. 1 Ranking in all Residential Electric Factors 

In the Residential Electric study, PSE&G ranked first in the east large segment in every measured category: power quality and reliability, customer care, billing and payment, corporate citizenship, price and communications. 

These top rankings reflect PSE&G’s continued investment in infrastructure and innovation, as well as a customer-focused approach to delivering safe, reliable, affordable, and sustainable energy solutions. 

Leading Residential Gas Customer Satisfaction 

PSE&G secured the top position for residential gas customer satisfaction in the East Large region, excelling in the key areas of reliability, billing, and communications. This achievement underscores the utility’s dedication to providing safe, reliable, and cost-effective natural gas service to its customers. 

“These awards from J.D. Power are based on feedback from our residential electric and gas customers and are a testament to our team’s relentless dedication to excellence in serving our customers,” said Dave Johnson, PSE&G’s vice president Customer Care and Chief Customer Officer. “Ranking #1 in both residential electric and gas customer satisfaction reflects the hard work and commitment of every PSE&G employee. We are focused on creating meaningful connections with the people and communities we serve, supporting their energy needs and becoming their trusted energy advisor.” 

A Legacy of Excellence 

This latest recognition follows PSE&G’s 2023 win for both Residential and Business Electric Customer Satisfaction and 2022 win for both Residential Gas and Electric Satisfaction in the East Large region, cementing the company’s legacy of industry leadership and a focus on customer satisfaction. 

“Sending outage text alerts, emailing infrastructure updates and proactively communicating ways to save money and energy are a few of the ways Utilities demonstrate the value of their utility service to their customers,” said Mark Spalinger, director of utility intelligence at J.D. Power. “Additionally, these communication topics tend to generate increased customer satisfaction.” 

Looking Ahead 

PSE&G remains focused on enhancing the customer experience by investing in advanced technologies, clean energy initiatives, and infrastructure improvements to meet the evolving needs of its customers while driving the energy future forward. 

About the Studies 

For more information about the U.S. Electric Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/electric-utility-residential-customer-satisfaction-study. 

For more information about the Gas Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-gas-utility-residential-customer-satisfaction-study. 

About PSE&G 
Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, as well as one of the nation’s largest utilities. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 23 consecutive years. For the third consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. In addition, in 2023 J.D. Power named PSE&G number one in customer satisfaction with residential and business electric service in the east among large utilities. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 17 consecutive years (www.pseg.com). 

About J.D. Power 
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

Contact:

Media Relations
Rebecca Mazzarella
973-430-7734 

The story of Bacardi began on February 4, 1862, when Don Facundo Bacardí Massó opened a small tin-roofed distillery on the outskirts of Santiago de Cuba. He had long envisioned creating a smooth, light-bodied rum for all Cubans to enjoy. After close to a decade of experimentation and pioneering the rum-making process, his dream became a reality when he introduced a clear-bodied rum the likes of which the world had never seen before: BACARDÍ® rum.

Ever the entrepreneur, Don Facundo knew that a great product needed great branding. One day, his wife Doña Amalia spotted fruit bats hanging in the original distillery rafters. A symbol of good health, fortune and family unity, Doña Amalia recognized their presence as a good omen and suggested the adoption of the bat to the label of her husband’s budding rum business. Soon, locals in Cuba began to ask for ‘el ron del murcielago’, and the rum of the bat was born.

As the love of BACARDÍ spread around the world, the company established distilleries in Mexico and Puerto Rico in the 1930s. These two rum distilleries were the company’s saving grace when all Bacardi operations and assets in Cuba were illegally confiscated without compensation by revolutionary government forces on October 14, 1960, just shy of the company’s 100th anniversary. Devastated, the family fled Cuba in exile to rebuild the company elsewhere around the world.

Despite this monumental setback, the company and family came back stronger than ever. 
Today, after 163 remarkable years of rum, cocktails and connection, the legacy of Don Facundo lives on. Bacardi remains family-owned and is proudly headquartered in Hamilton, Bermuda, now boasting more than 200 brands and labels. To discover more about the Bacardi legacy, its brands, and learn how to join the family, visit www.bacardilimited.com.

LINCOLN, Neb., February 4, 2025 /3BL/ – The Arbor Day Foundation has now engaged tree planters in 95% of U.S. neighborhoods since 2022 according to the nonprofit’s community tracking data. The work involved community tree plantings and distributions, tree nursery purchases, and shipments to the Foundation’s more than one million members.

“This milestone is a testament to the incredible scope of the network we’ve spent more than 50 years building. It represents our many members who have planted trees in their back yards, online customers who have had trees delivered to their homes, corporate partners supporting impactful work, and local planting partners with their hands in the dirt,” said Dan Lambe, chief executive of the Arbor Day Foundation. “It’s exciting to know we have tree advocates bringing the layered benefits of good to most U.S. neighborhoods. Now it’s time for the Arbor Day Foundation and its community of supporters to grow our reach, deepen our impact, and sharpen our focus in underserved neighborhoods.”

There are approximately 80,000 total neighborhoods across the U.S. according to the 2020 Census and the Arbor Day Foundation has connected with 95%. That work included a focus in the country’s 23,500 neighborhoods of greatest need.

Research shows trees create layers of good, extending well beyond the yard in which it is planted and into the neighborhood and beyond. In low-canopy neighborhoods can reduce heat-related illness, lower rates of respiratory illness, and boost mental well-being.

The Arbor Day Foundation is working toward a goal to help plant 500 million trees by June 2027, with a focus on neighborhoods and forests of greatest need. The initiative, launched in 2022, required the organization to track its impact to new depths so it could identify and guide more work to areas where trees are most in need.

Click here to learn how the Arbor Day Foundation is getting trees into neighborhoods in need.

About the Arbor Day Foundation 

The Arbor Day Foundation is a global nonprofit inspiring people to plant, nurture, and celebrate trees. They foster a growing community of more than 1 million leaders, innovators, planters, and supporters united by their bold belief that a more hopeful future can be shaped through the power of trees. For more than 50 years, they’ve answered critical need with action, planting more than half a billion trees alongside their partners. And this is only the beginning.

The Arbor Day Foundation is a 501(c)(3) nonprofit pursuing a future where all life flourishes through the power of trees. Learn more at arborday.org.

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