Month: July 2024

PM Update: July 9, 2024

Community Support Update

Our Community Support team will be at cooling centers and shelters in Houston and Rosenberg this afternoon. The team will be providing power, Wi-Fi, device charging and charging supplies to anyone who needs it. Here’s where you can find them:

Houston: Tue, July 9 from 1 pm to 6 pm CT

City of Houston Cooling Center 
Southwest Multi Service Center 
6400 High Star Dr., Houston, TX

Rosenberg: Tue, July 9 from 2:30 to 6 pm CT

American Red Cross Shelter 
Fort Bend County Fairground 
4310 TX-36 S, Rosenberg, TX

AM Update: July 9, 2024

Our emergency teams are continuing to closely monitor Beryl as it advances through northern Arkansas into the middle-Mississippi and lower-Ohio valleys.

As the storm went through parts of Texas, it brought with it tropical-storm-force winds, rain, widespread flooding and tornados that have impacted Houston and the surrounding areas. Here’s the latest on our network and recovery efforts in the area:

Network Update

Commercial power outages and storm-related damage are creating service interruptions for some customers, T-Mobile President of Technology Ulf Ewaldsson shared on Monday evening. Ahead of the hurricane, our emergency restoration teams staged a fleet of heavy-duty network and disaster relief vehicles, as well as temporary connectivity solutions and portable generators, in multiple locations. Where our teams are able to safely assess network sites, they can quickly deploy these critical assets to restore connectivity.

As we’ve begun assessing sites and kicking off restoration in the Houston area, we’re continuing to monitor Beryl’s progress and will provide additional updates.

First Responders Update

T-Mobile’s Emergency Response Team is in-person at the Texas Department of Emergency Management (TDEM) State Emergency Operations Center in Austin to support first responders and coordinate restoration efforts and priorities. As these priority locations — which could include shelters, hospitals, fire stations, police departments and more — are determined, our engineers can bring in temporary network solutions to restore connectivity for critical services and agencies. We’re also actively coordinating with federal, state and local public safety agencies, including FEMA and additional Emergency Operations Centers (EOCs).

Community Support Update

We are mobilizing Community Support trucks and trailers equipped with Wi-Fi, device charging and charging supplies. We have teams arriving in Houston today, and they’ll be working with the City of Houston to support its cooling centers.

July 5, 2024

As Hurricane Beryl moves toward the Mexico and Texas border, T-Mobile has activated its emergency plan in preparation for projected hurricane-force winds, heavy rainfall and flooding in southeastern and central Texas from late Sunday into Monday.

See how our teams are getting ready (above).

Network Preparation

T-Mobile’s Network and Emergency Management Teams have continued to strengthen and harden our network in areas likely to be impacted by Beryl, an extension of our year-round resiliency efforts. Network teams are working with utility companies, and our Network Operation Centers are closely monitoring network status. To help mitigate the impact of commercial power outages, our teams are working to refuel fixed generators, ensure battery backups are charged, prepare local fueling stations and stage additional portable generators for rapid deployment, if necessary.

Additionally, our engineers, field technicians and rapid-response technologies such VSATs (Very Small Aperture Terminals), SatCOLTs (Satellite Cell on Light Trucks) and microwave solutions are ready to be quickly deployed and can provide temporary backhaul, boost coverage and offer critical support if needed.

First Responders

T-Mobile’s Emergency Response Team is coordinating with the Texas Department of Emergency Management (TDEM) State Emergency Operations Center to support first responders and prioritize restoration efforts if needed following the storm. They’re also coordinating with Emergency Operations Centers (EOCs) and other agencies along the projected path to prioritize their needs. Our team can swiftly deploy additional temporary equipment and resources, including VSATs, SatCOLTs, routers and other equipment.

Our team stands ready to collaborate with state and local officials, first responders and organizations to provide necessary support. Agencies needing communications assistance can contact our 24-hour emergency hotline at 888-639-0020 or email at ERTRequests@T-Mobile.com.

Community Support

Our Community Support team, along with equipped vehicles, is on standby to assist with connectivity needs, offering Wi-Fi, device charging and charging supplies to customers and communities in the area. They are ready to support evacuation shelters or other locations as needed.

Employees and Retail Stores

We’re actively preparing our employees, retail stores and other locations for any potential direct impacts.

Please use our store locator to check your nearest store, as some locations may be temporarily closed or operating under modified hours in the coming days.

More Information

As Hurricane Beryl progresses, please follow any orders from local authorities, if issued, to stay safe. Here’s a few more things you can do:

See our newsroom for more information on T-Mobile 2024 Emergency Response Plan.

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Juneteenth marks an important moment in the history of the United States, commemorating the day in 1865 when Union soldiers came to Galveston, Texas, to announce the freedom of enslaved African Americans. June 19, 1865, marks two and a half years after the Emancipation Proclamation when enslaved people in Texas were finally able to celebrate their freedom.

The Juneteenth holiday is an important historical event and a current reminder of working together for a more just society. To further dialogue around the holiday, more than 300 employees joined our 4th annual company-wide Community Conversation, facilitated by our Black Alliance Employee Resource Group.

Additionally, ERG members produced an episode of ERGs Unplugged, our diversity, equity, and inclusion (DE&I) podcast, where we take a deeper dive into the power of our Employee Resource Groups (ERGs). In our fourth episode, Black Alliance members Destinie Harris, Candance Lewis, and Dre Moseley share their personal perspectives on the impact of the ERG, framed by ongoing Juneteenth activities.

Employees across the company honored the significance of the holiday by participating in local Juneteenth events. Maximus Contact Center Operations (CCO) employees in Florida, Arizona, Mississippi, Virginia, and other locations shared how Juneteenth helped them foster a deeper connection in the communities where they live and work.

The CCO team in Tampa, Florida, volunteered at R.O.C. The Block Juneteenth Festival.

“We had a blast,” said Rhonda Echols-Forte, Senior Site Manager. “We had some assignments and shared the workload at the Ticketing, Information Booth/VIP Gifts, and the Media Table.”

Echols-Forte added that attendees also inquired about employment opportunities at Maximus, and they shared the site’s upcoming hiring dates and how to apply.

Ron Townsend, Deputy Senior Site Manager for the CCO team in Phoenix, said he and his team had a great time at the 20th Annual Valley of the Sun Juneteenth Celebration.

“It was a very positive and upbeat day with an incredibly friendly crowd, and it was refreshing to see everyone being happy and supportive of each other,” he said.

“Considering it was 110 degrees outside and no one even complained once, that underscores how pleasant it was. It was great meeting members of the community and representing Maximus.”

Crystal Hurt, Senior Site Manager in Hattiesburg, Mississippi, said the local Juneteenth celebration was a fun, family-friendly event.

“We had a great time at the event on Saturday,” she said. “We helped with the bounce house and water slide. It was great to see the children enjoy themselves.”

On Juneteenth and every day throughout the year, Maximus strives to demonstrate empathy, respect, and understanding.

CINCINNATI, July 10, 2024 /3BL/ – Fifth Third Bank’s Stephanie A. Smith, chief inclusion officer, and Jada Grandy-Mock, chief community impact banking officer, have been named to Women We Admire’s top female executives lists. Women We Admire is a fast-growing professional women’s network and reaches more than 32,000 individuals and businesses.

Smith was named to Women We Admire’s Top 50 Women Leaders of Ohio for 2024 list, adding to recent honors such as Savoy Magazine’s Most Influential Executives in Diversity and Inclusion and paving the way for Fifth Third’s inclusion as one of America’s Top Corporations for Women-Owned businesses by the Women’s Business Enterprise Council in 2023.

Smith is responsible for creating and executing a holistic internal and external strategy to drive inclusion efforts for Fifth Third’s employees and communities. She oversees the bank’s 64 regional and nine enterprise business resource groups, its Project SEARCH initiative, supplier diversity, volunteerism, and strategic inclusion work related to environment, social and governance reporting. In her previous role as Director of Supplier Diversity and Inclusion, Smith oversaw more than a 900% increase in Fifth Third’s spending with diverse suppliers.

Grandy-Mock was named to Women We Admire’s Top 25 Chief Community Officers of 2024 list for developing and executing strategies that engage and connect companies, organizations and institutions with the communities they serve. Women We Admire said, “It takes a talented leader to adequately promote social responsibility and address community needs while enhancing brand reputation.”

Grandy-Mock’s leadership was instrumental in Fifth Third’s efforts to achieve an “outstanding” Community Reinvestment Act rating and to strengthen communities by implementing innovative, comprehensive community development strategies and partnerships. She also played a key role in establishing and executing the Bank’s $32 billion five-year Community Commitment in 2016 and its place-based Neighborhood Investment Program, which recently surpassed the original $180 million financial commitment in the second year of the three-year program.

About Fifth Third 
Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. Our list of firsts is extensive, and it’s one that continues to expand as we explore the intersection of tech-driven innovation, dedicated people and focused community impact. Fifth Third is one of the few U.S.-based banks to have been named among Ethisphere’s World’s Most Ethical Companies® for several years. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.

Fifth Third Bank, National Association is a federally chartered institution. Fifth Third Bancorp is the indirect parent company of Fifth Third Bank and its common stock is traded on the NASDAQ® Global Select Market under the symbol “FITB.” Investor information and press releases can be viewed at www.53.com. Deposit and credit products provided by Fifth Third Bank, National Association. Member FDIC.

About Women We Admire 
Women We Admire is a membership organization comprised of the most accomplished women executives and leaders across the U.S. and Canada. Women We Admire provides news and information on today’s women leaders, covering a broad range of topics and areas of interest aimed at recognizing the achievements of exceptional women while inspiring others to aim high and continue their journey towards reaching their full potential.

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CONTACT 
Amanda Nageleisen (Media Relations) 
amanda.nageleisen@53.com 
Matt Curoe (Investor Relations) 
matt.curoe@53.com | 513-534-2345