Month: July 2024

MetLife Sustainability Report

Our Approach

As stakeholder expectations rise, MetLife made the concept of care a core tenet of differentiation. Our products, services and support help employers to successfully demonstrate care for their workforce, thus improving overall business outcomes. As the needs of individuals and workforces evolve, we continue to develop new products and services to deliver for them, often when they need us most.

MetLife’s diverse solutions prioritize care and satisfaction. We continue to innovate through the lens of sustainability, including diversity, equity and inclusion (DEI). Affordability, simplicity, flexibility and access combine to support our customers’ physical, mental and financial well-being.

Highlights

Enhanced benefits offerings in institutional customers and increased utilization by their U.S. employees through several new collaborations and initiatives.Helped over 1M digital users in Asia access expert medical support via our app, MetLife 360Health.Expanded 360 Future in China and Korea to help customers prepare for retirement.Launched MetLife Xcelerator in Latin America (LatAm) to enable our partners to offer their customers access to a simple, fully digital insurance experience.Improved financial inclusion and customer experience globally through new apps and digital services.

MetLife Products and Services

MetLife offers a diverse range of products and services to align with institutional and individual customer needs.

Team Springs into Action to Deliver Customer Care

Working on MetLife’s Global Customer Service and Operations team can mean fielding routine customer calls, answering questions, replying to claim inquiries and showing empathy as a customer talks about the loss of a loved one. It can also mean being on the line when a customer calls in extreme emotional distress. In such situations, our teams are trained to lead with empathy and great care, while following protocol.

In Australia, the team’s Crisis Call Pathway Tool supports frontline staff in responding early and proactively to signs of distress. One of our case managers, along with strategy and recovery specialists, activated the tool after they noted a change in a customer’s behavior and her comments that she was having trouble finding access to a psychologist and a psychiatrist to support her. The tool helped the team identify that the customer was at risk and prompted them to put a support plan in place. Through two crisis management calls and a welfare check, the MetLife colleagues provided the customer with details for a 24-hour suicide prevention helpline and worked with her to download the 360Health app to make sure she could find a service provider.

Following our team’s intervention, the customer later noted that she was feeling better and was grateful for the care and support of the MetLife Australia team.

MetLife Pet Insurance Supports Pup’s Long‑Term Shelter Stay

Ginny, a five-year-old pit bull mix was at the Lexington Humane Society’s (LHS) shelter in Lexington, Kentucky, for 1,000 days, as LHS struggled to find someone to adopt her. She was harder to place than other shelter dogs, requiring a family without children or other animals. But fortunately, Ginny was finally adopted.

Ginny’s long stay at the shelter was made possible by MetLife Pet Insurance’s collaboration with shelters, through which we provide support, including sponsoring walks, adoption events and long-stay residents. LHS was one of the first shelters we teamed up with, and we’ve been working together for 11 years. Ginny’s successful adoption is one of many happy stories from our shelter partners.

Download the full MetLife 2023 Sustainability Report

Marking one month to go before the Opening Ceremony of the Olympic Games Paris 2024 on 26 July, the International Olympic Committee (IOC) launches “Sport. And More than Sport.” – a new Olympic brand platform. It will debut with an uplifting short film that encapsulates the unique spirit and feeling of the Olympic Games, which will air globally across the Olympic Media Rights-Holder (MRH) network and Olympic digital platforms and will run throughout Paris 2024 and beyond.

“Sport. And More Than Sport.” is a new brand platform for the Olympics that expresses the multi-dimensionality of the Olympic experience and everything sport and the Olympic Games bring to people both on and off the field of play. It embraces the magic of sport, but also sport’s meaning beyond performance – belonging and human connection, personal empowerment and growth, and opportunities and dreams. It aims to bring the Olympics close to the hearts and lives of people everywhere by celebrating the joy and entertainment of sport and the fan experience.

Sport is at the heart of the Olympic Games. But they are about so much more than that. They go beyond competition. They are about living the Olympic values, about feeling the emotions, about enjoying the opportunities, about sharing wonderful memories. This is the unique and enduring spirit of the Olympic Games that we are about to witness at Paris 2024, and beyond.

Thomas Bach IOC President

“Sport. And More Than Sport.” launches with a short film, starting on the streets of Paris, where the Games of the XXXIII Olympiad will begin next month. It follows the Olympic spirit – represented by a magical, invisible force travelling around the world, connecting with people of all ages and backgrounds, and inspiring in them a wide range of emotions. It features Olympic legend Nadia Comaneci – the first gymnast to be awarded a perfect score at an Olympic Games – together with everyday athletes, highlighting the universality of the Olympic spirit and its ability to touch the lives of all people.

The short film is available to watch on Olympics.com and social media handles @olympics #morethansport. It will air globally across the Olympic MRH network, and will be showcased at the pre show of the Paris 2024 Opening Ceremony on 26 July.

“Sport. And More Than Sport.” will run through Paris 2024 and beyond.

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The International Olympic Committee is a not-for-profit, civil, non-governmental, international organisation made up of volunteers which is committed to building a better world through sport. It redistributes more than 90 per cent of its income to the wider sporting movement, which means that every day the equivalent of USD 4.2 million goes to help athletes and sports organisations at all levels around the world.

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For more information, please contact the IOC Media Relations Team:
Tel: +41 21 621 6000, email: pressoffice@olympic.org, or visit our web site at www.ioc.org.

Broadcast quality footage

The IOC Newsroom: https://newsroom.olympics.com/

Videos

YouTube: www.youtube.com/iocmedia

Photos

For an extensive selection of photos available shortly after each event, please follow us on Flickr.

To request archive photos and footage, please contact our Images team at: images@olympic.org.

Social media

For up-to-the-minute information on the IOC and regular updates, please follow us on X and YouTube.