MELVILLE, N.Y.–(BUSINESS WIRE)– #AI–Most contact centers evaluate only a small sample of customer interactions, leaving gaps in quality and compliance visibility. One insurance provider is generating approximately $12 million in annual value with Verint® QM Intelligence by expanding evaluation coverage and reducing manual effort through automation. QM Intelligence is part of Verint’s award-winning conversational intelligence and analytics portfolio. Across its various commercial lines of business,