Americans Draw the Human Line on AI in Insurance: Fast on Yes, Human on No

SAN FRANCISCO–(BUSINESS WIRE)–Nearly half of policyholders would take a 60-second AI claim payout over waiting on a person, but 61% want a human to review every denial, according to a new survey of 1,001 Americans with recent property or auto claim experience released today by Liberate, a provider of insurance-native AI agents for property and casualty insurers. Policyholders drew a clear line: be fast on yes, be human on no. A policyholder walks out of a grocery store at 9 p.m. and finds her

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.