Klarna AI assistant handles two-thirds of customer service chats in its first month

NEW YORK, Feb. 27, 2024 /PRNewswire/ — Klarna today announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats It is doing the equivalent…

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.