CHICAGO–(BUSINESS WIRE)–Secure Headset Group (SHG) launched the S 131 Semi-Custom Headset, a lightweight in-ear headset for 911 dispatchers. Using a six piece kit of soft universal ear tips in three sizes instead of a custom mold, the S 131 offers custom level comfort with no ear impression, ships from stock, and costs well below a custom setup. Dispatchers wear headsets for ten or more hours a shift. Over the ear styles can create pressure points, and over-the-head styles can tangle in hair