43% of Consumers Would Pay More for a Product that Guarantees Access to Human Support, According to Alchemer AI Customer Experience Report

LOUISVILLE, Colo.–(BUSINESS WIRE)–Alchemer, a global leader in customer experience and feedback intelligence, today released its 2026 AI & Customer Expectations Report. Based on a survey of 2,009 consumers, the report reveals a growing tension in how consumers want companies to use AI. Consumers expect AI to make their experiences faster and easier, but, according to the Alchemer report, 44% say it has made it harder to reach a person when they need one, and 43% would pay more for a produ