BELLEVUE, Wash.–(BUSINESS WIRE)–Synology America today announced Synology Response, a support program that allows organizations to match their coverage to their systems’ tolerance for downtime. Every tier includes 24/7 technical support and a four-hour initial response commitment. Upper tiers add advanced hardware replacement and on-site technician service for mission-critical deployments. Synology Response expands Synology’s standard support with four service levels, spanning lower-risk envi