Comcast NBCUniversal announced it will provide a $75,000 cash contribution to the Winter Storm Recovery Fund, a unified fund of United Way of Greater Nashville, the Community Foundation of Middle Tennessee, and Mayor O’Connell, and administered by United Way. The donation will support Nashville’s recovery from Winter Storm Fern, which brought prolonged power outages and widespread hardship across Tennessee.
“Storm Fern has had a real impact on neighborhoods across Nashville, and support like Comcast’s helps ensure local families get the resources they need,” said Erica Mitchell, President and CEO of United Way of Greater Nashville. “We’re grateful for partners who stand with us to strengthen our community and help our neighbors recover.”
Comcast’s Ongoing Commitment to Nashville
Comcast continues coordinating with city officials and emergency responders to identify and support evolving needs throughout the recovery period.
To support restoration efforts, Comcast deployed nearly double its normal staffing in the region and opened more than 31,000 public Xfinity WiFi hotspots across Nashville for free for anyone to use, including non‑customers, through 5 p.m. ET on Wednesday, February 4.
“When severe weather hits, our priority is keeping our customers connected and standing with the communities where we live and serve,” said Mike McArdle, Regional Senior Vice President for Comcast. “Winter Storm Fern caused widespread, historically significant damage across Tennessee, creating real and immediate challenges for families. These contributions to the United Way of Nashville are intended to support local recovery efforts, and we’re committed to showing up, staying engaged, and supporting our communities through moments like this.”
Restoring Connectivity
At the height of the storm, 230,000 customers were without power. Comcast reminds customers that Xfinity and Comcast Business services can only be restored once local power returns.
Even if a home’s electricity has been restored, power may not yet be fully restored to the Comcast network equipment that serves the neighborhood. In those cases, service may return shortly after utility repairs are completed.
To help confirm service restoration, Comcast encourages customers to:
- Restart gateways, modems, routers, and TV boxes once power is restored.
- Check the Xfinity App or Xfinity.com/myaccount for outage updates.
- Register a mobile number to receive real‑time text alerts when service is restored.
- Contact Comcast via chat or phone at 1‑800‑XFINITY, or visit Xfinity.com/response for troubleshooting and updates.
These efforts are part of the company’s ongoing commitment to providing resources and support to communities during times of unexpected need.
