The Northridge Group’s 2023 State of Customer Experience (CX) Survey Reveals Big Gap in Customer Service Expectations and Experiences

93% of Business Leaders Surveyed Believe Their Companies Make It Easy to Resolve Issues, But Only 66% Of Customers Agree CHICAGO, June 14, 2023 /PRNewswire/ — The Northridge Group, a leading Customer Experience (CX) operations and management consulting firm, released its highly…