Klarna AI assistant handles two-thirds of customer service chats in its first month

NEW YORK, Feb. 27, 2024 /PRNewswire/ — Klarna today announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats It is doing the equivalent…